Paytm — Not Received any balance

Address:

Rajkot, Gujarat

I have made recharge of Rs. 250 in my prepaid card and also made payment through paytm wallet. But unluckily I have not received any balance in my prepaid card. Details of which are as under, Mo No. [protected] Order No.[protected] Paytm Cash Transaction No 3891699C5ED541E1 Please tell me whats the problem and why i am not getting recharge.