Paytm — Not upgrading my wallet

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:www.paytm.com

I had said many times this month to upgrade my wallet. But they say we will collect the document today but no one has come till now. I am requesting from 10th July and today is 28 July. No one has the respect of costumer. They don't know how the customer are valuable to them. If they don't want then they can say me. But they are just postponing the date of collecting the documents.
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Same has happened to me. I’ve already printed the kyc form. Now paytm wants to become bank. Will be one bad bank. They shouldn’t get approval as they don’t follow rbi guidelines for having high powered support.
Repeated requests to look into the matter but no response

Used paytm wallet to pay for an order on pepperfry.com, money debited from bank but not added to paytm wallet

had to repeat the transaction

no refund received as of now

Raised at least 6 complaints

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