Paytm — Order cancelled - Item cancelled from your Paytm Order # [protected]

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Hi sir I have order a mobile Spice Boss Power 5850 (White & Red) ( seller name is superior ) the time of 100% cashback on 24.6.15 . after 11 days they cancel my order and showing reason (We regret to inform you that the merchant superior is unable) but I have check the seller have a product. Why he unable to delivered the product. i want 100% cashback with product as committed by paytm. Please help me on this matter.For your reference Please see below email's. Raju yadav [protected] [protected]@paytm.com via zendesk.com Jun 25 (9 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Others Deekshaa, Jun 25, 15:09: Hi There, Thank you for placing Order # with Paytm. I am Deekshaa and I am happy to help you with your concern. As per your order details the product is expected to be shipped within 04 days. You will also receive confirmation email and SMS once the seller dispatches the product. Please let us know if you have any more queries. Happy to help you, Deekshaa Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." RAJU, Jun 25, 14:06: Name: rajanurag2009 | Email Id: [protected]@gmail.com | Order Number: MPtkt - [protected] | Message: why the seller not acknowledge the product Till now ?? | Issue Type: Others | Time:[protected]:6:15 | This email is a service from Paytm Care. Message-Id:REETXRY7_558bcc35abac6_19733fa7c7ecd32c458615_sprut [protected]@paytm.com via zendesk.com Jun 25 (9 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Others Monika Rawat, Jun 25, 15:46: Hi Raju, I am Monika and I am going to do my best to address your query. This is in reference to your order number [protected]. We are unable to fulfill your order due to some issue with the merchant side. Your money has been refunded into your Paytm account so that you can buy some other exclusive products from our site as your next purchase. Note: If cash back is already credited to your Paytm wallet, refund will be processed after deducting cash back. We sincerely appreciate your patience and the relationship that you have with our company. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Monika Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Aman Fartyal, Jun 23, 22:21: Hi Raju, Thank you for placing your Order # . I am Aman and I am happy to help you with your concern. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Aman Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." RAJU, Jun 23, 21:43: Name: rajanurag2009 | Email Id: [protected]@gmail.com | Order Number: MPtkt - [protected] | Message: why to so much Delay for shipped ???? | Issue Type: Others | Time:[protected]:43:48 | This email is a service from Paytm Care. Message-Id:M03BSEVB_558bd508101ee_41d03f9556acd32c514423_sprut [protected]@paytm.com via zendesk.com Jun 30 (4 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Others Pratush, Jun 30, 21:21: Hi Raju, Thank you for placing Order # with Paytm. I am Pratush and I am happy to help you with your concern. We are sorry to hear that you have not received your order. Due to certain reasons your order was not shipped by the seller on the committed date . We have taken this up with the concerned seller and logistics partner and have asked them to expedite the shipping process. You shall receive the product shipment confirmation soon. If for some reason this does not happen we will process the order refund. In case, you do not wish to wait, you can also cancel the order by following the below steps : 1. Visit 'Your orders' in the profile page 2. Select the particular order and press “Cancel” Additionally, we assure you that we will go ahead & penalize the concerned seller on his ratings for not shipping your product(s) as per committed timelines. Please let us know if you have any more queries. Happy to help, Pratush Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." RAJU, Jun 30, 20:54: Name: rajanurag2009 | Email Id: [protected]@gmail.com | Order Number: MPtkt - [protected] | Message: I am not happy for the delay shipped the product. why delay ???? | Issue Type: Others | Time:[protected]:54:57 | This email is a service from Paytm Care. Message-Id:QJX6G2X9_5592baf8e2019_71863fa71d2cd33837727d_sprut Raju Yadav Jul 1 (3 days ago) to servicehead, grievanceoffic., PayTM, bcc: me Hello, I have done this order the time of 100% back. why you are talking to cancel the my order ??????????. And please see below screen shot the seller have the Spice Boss Power 5850 in stock why they not delivered the product???? Paytm Electronics Mobile & Accessories Mobiles Spice Boss Power 5850 (White & Red) # Spice Spice Boss Power 5850 (White & Red) 0 Likes 2 Orders Sold by superior Spice Boss Power 5850 (White & Red)Spice Boss Power 5850 (White & Red)Spice Boss Power 5850 (White & Red)Spice Boss Power 5850 (White & Red) Buy for Rs.1549 Rs 1599| 3% Discount Effective Price Rs 1, 249 OFFERS AVAILABLE MOB300 Use Promocode MOB300 and get Rs 300 cashback. (Max 1 order / user) *T&C applySELECTED Check Availability and Shipping Charges of product Share on Warranty Details Warranty Summary1 Year Manufacturer Warranty General BrandSpiceProduct CodeMOBSPICE-BOSS-PSUPE237896FF6C0E2Model ID5850Screen Size2.8 InchCamera1.3 MPSim TypeDual SIMOSOthersColorWhite & Black Memory External Memory8 GB Using MicroSD Display Display TypeTFT LCDSize2.8 inchScreen Resolution320 x 240 Pixels Camera Primary Camera1.3 MP Battery Battery TypeLi-ionBattery Capacity1500 mAh Internet & Connectivity GPRSYesBluetoothYesUSB ConnectivityYes Multimedia Music PlayerYesAudio Jack3.5 mm Additional Features FormBarSMS MemoryYesPhone Book MemoryYes In The Box In Sales PackageHandset, Charger, Battery, Manual Shipping Details Estimated Arrival5-7 daysReturn PolicySeller will accept returns within a 15 days from date of delivery of the item only in the case of damaged, defective or wrong products received [protected]@paytm.com via zendesk.com Jul 1 (3 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Others Saurav, Jul 1, 14:48: Hi Raju, Thank you for placing Order # with Paytm. I am Saurav and I am happy to help you with your concern. We are sorry to hear that you have not received your order. Due to certain reasons your order was not shipped by the seller on the committed date . We have taken this up with the concerned seller and logistics partner and have asked them to expedite the shipping process. You shall receive the product shipment confirmation soon. If for some reason this does not happen we will process the order refund. In case, you do not wish to wait, you can also cancel the order by following the below steps : 1. Visit 'Your orders' in the profile page 2. Select the particular order and press “Cancel” Additionally, we assure you that we will go ahead & penalize the concerned seller on his ratings for not shipping your product(s) as per committed timelines. Please let us know if you have any more queries. Happy to help, Saurav Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." RAJU, Jul 1, 13:08: Name: rajanurag2009 | Email Id: [protected]@gmail.com | Order Number: MPtkt - [protected] | Message: Hello, MPtkt - [protected] I have done this order the time of 100% back. why you are talking to cancel the my order ??????????. Raju yadav [protected] | Issue Type: Others | Time:[protected]:8:37 | This email is a service from Paytm Care. Message-Id:WKWQNK1B_5593b072e235c_b7713f91642cd[protected]_sprut [protected]@paytm.com via zendesk.com Jul 2 (2 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Others Anandkumar, Jul 2, 10:42: Hi RAJU, Thank you for placing your Order # . I am Anand, and I am happy to help you with your concern. We have raised a complaint with the concerned team as per ticket id.[protected] to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Please let us know if you have any more queries. Happy to help, Anand, Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." RAJU, Jul 1, 21:34: Name: rajanurag2009 | Email Id: [protected]@gmail.com | Order Number: MPtkt - [protected] | Message: why so much delay ??? | Issue Type: Others | Time:[protected]:34:5 | This email is a service from Paytm Care. Message-Id:4R862SKC_5594c850ecb81_13c43faaacacd3206901d_sprut [protected]@paytm.com via zendesk.com 4:20 PM (21 hours ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Others AnshuMishra, Jul 3, 16:20: Hi RAJU, Thank you for placing Order # with Paytm. I am AnshuMishra and I am happy to help you with your concern. We are sorry to hear that you have not received your order. Due to certain reasons your order was not shipped by the seller on the committed date . We have taken this up with the concerned seller and logistics partner and have asked them to expedite the shipping process. You shall receive the product shipment confirmation soon. If for some reason this does not happen we will process the order refund. In case, you do not wish to wait, you can also cancel the order by following the below steps : 1. Visit 'Your orders' in the profile page 2. Select the particular order and press “Cancel” Additionally, we assure you that we will go ahead & penalize the concerned seller on his ratings for not shipping your product(s) as per committed timelines. Please let us know if you have any more queries. Happy to help, AnshuMishra Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." RAJU, Jul 3, 15:53: Name: rajanurag2009 | Email Id: [protected]@gmail.com | Order Number: MPtkt - [protected] | Message: what's the problem delay for the shipped | Issue Type: Others | Time:[protected]:53:53 | This email is a service from Paytm Care.