Paytm — Order not get shiiped even after 20 days

Address:Vadodara, Gujarat

I have ordered the 1td hdd on 5th of Mach today it's 27th March still my item didn't get shipped from the paytm seller. When ever I send email to paytm for cancelling the order, they keep saying that We can not cancel the order once it's reach to you then don't accepted the delivery then We will give your money back. I don't understand that they don't able to delivery the order then how I can get money back. even now days, they are not replying of my emails. please do need full to get my money back, my order details are as below. Name: Chirag Rajput Order No[protected] Item : Transcend TS1TSJ25M3B 1 TB Portable External Hard Drive (Light Blue) Order placed date : 5th March 2015. current status: Handed over to courier (Since last 20 days)
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