Paytm — Product did not delivered.

Address:	560021
Website:	paytm.com

Regards
~pr:o)veen

[protected] Forwarded message[protected]
From: Praveen Kumat
Date: Wed, Jan 27, 2016 at 10:55 PM
Subject: Fwd: [Paytm Care] Re: MPtkt - Help Query
To: [protected]@moneycontrol.com, [protected]@paytm.com, PayTM Customer Care, icrpc.[protected]@gmail.com, [protected]@consumergrievance.com, [protected]@kar.nic.in, [protected]@nic.in


Respected Arun Saxena sir(President of ICRPC), CNBC Pehredar, Consumer court karnataka.

I am very common consumer who seems cheated by patym.com.

I have order one product from paytm.com on Jan 19 2016 10:33 am / Order No is [protected] and paytm is saying that it has delivered on Jan 22, 2016. However i did not receive any product .
In spite of asking many times for Delivery proof, Exact Delivery date and Timing, paytm is still not providing any Delivery proof/Delivery Date/Time as well as not providing any refund to me.

I have many times informed paytm.com that i have complete CCTV footage that no delivery man came to my home in last 30 days and they can send their office and check all CCTV footage. Still they are neither
connecting me over phone nor reslving the issue.

My Last is you all above respected people. Please take the issue forward and help this consumer.

Regards
~pr:o)veen


[protected] Forwarded message[protected]
From: Praveen Kumat
Date: Wed, Jan 27, 2016 at 1:01 PM
Subject: Re: [Paytm Care] Re: MPtkt - Help Query
To: Paytm Care


But ...again how much time you will take to resolve the issue ???

On 27-Jan-2016 11:57 am, wrote:
Regarding your experience with Paytm
Ticket #[protected]: MPtkt - Help Query

Avantika Rastogi_IE, Jan 27, 11:57:
Hello Praveen,

Sorry for the inconvenience caused.

We will ensure that we fix the issue.

We are looking into this and will get back to you with an update as soon as possible.

We appreciate your patience.

Thanks and regards,
Paytm Care

Disclaimer : ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."""


kumspro, Jan 26, 11:26:
From more than 5 days you are keep saying that issue will be resolve in 72 or 48 hours. I believe 5 days are actually 120 hours.Please be sincere on your commitments. I need exact date and time along with proof of delivery.
See because of this issue I am hesitating to order another product from paytm.

Regards,
Praveen


Kumar Pushkal_IE, Jan 25, 23:24:
Hello Praveen,

Thank you for contacting Paytm.com.

This is with regards to the concern which you have registered with Paytm against the order number [protected].

We would like to intimate you that we have mailed merchant for signed proof of delivery. Will update in next 48 hrs.We would like to offer our deepest apologies for the trouble you had to experience with us .

This situation is not ordinary and these incidents are not typical o[censored]s. We are very serious when it comes to our client’s satisfaction and have a zero tolerance policy in this respect. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and measures. We are very sorry that this happened to you but rest assured it won’t happen again

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Thanks and regards,
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."


kumspro, Jan 25, 22:45:
Kindly refund my money. Paytm is loosing the reputation. Urgently Call me or connect me to directly. Waiting for my product or money.


kumspro, Jan 25, 16:54:
Don't know about what proof you hoping from merchant . I have checked all CCTV footage, no delivery boy come to our appartment on that day. You can send your officers to my home and get check all CCTV footage. It's been 5 days I have raised this concern and still you are just verifying with merchant. Why not you just call me or send your officers to my home or give some contacts number.

Please resolve that issue asap or tell further escalation level. Our guide me how I can register cheating/fraud case against paytm and merchant.


Arjun IE, Jan 25, 14:03:
Hello Praveen,

Thank you for contacting Paytm.com.

This is with regards to the concern which you have registered with Paytm against the order number [protected].

We apologize for the inconvenience caused to you. We would like to intimate you that we have mailed merchant for signed proof of delivery. Will update in next 48 hrs.

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Thanks and regards,
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."


Pushkal_V_B9_TM, Jan 23, 22:52:
Hello Praveen,

Thank you for placing Order # with Paytm.

We we regret for the fact that your order has not been delivered to you. We have initiated the process to get this issue resolved and we are also getting this reviewed this with the seller and our logistics partners.

We assure you that we will provide a resolution to this problem on priority. You can expect the product delivery within next 72 hours.

Please let us know if you have any questions.

Thanks and regards,
Paytm Care

Disclaimer:-
""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."""


kumspro, Jan 23, 14:30:
Please let me know sometime time frame, you will resolve the issue.

Provide me the proof that product has delivered to me : my sign/acknowledgment, date, exact time . As I have full CCTV footage that nothing has delivered to me from paytm in last week.

Reply and connect to me asap otherwise I don't have any option to file cheating and fraud FIR against paytm.

Praveen, [protected]

[protected] Forwarded message[protected]
From:
Date: 23-Jan-2016 12:40 pm
Subject: Request received for: MPtkt - Help Query
To: "kumspro"
Cc:


kumspro, Jan 23, 12:40:
Name: kumspro | Email Id: [protected]@gmail.com | Order Number: MPtkt - [protected] | Message: Hi

I am the praveen kumat only . I did not receive any product and 20 Jan was working day, I was in office. I have checked from CCTV camera of my appartment, on 20 Jan 2016 no one has received any delivery.

This is truly unprofessional . provide me direct connect number to you and provide me the proofs that it has delivered. You please contact to that delivery boy who is claiming that he gave me product.

I want my money back . I have been a regular customer of paytm and this is first bad experience with you.

Tell me where can I register this complain of cheating and fraud . I have CCTV footage with me of no delivery on 20 Jan 2015.

Please provide me the contact number of that delivery boy and exact date with time stamp so that I can provide that CCTV footage to police and register fraud and cheating case against paytm and delivery boy.

Call me directly.
Regards,
Praveen-Paytm 4.9.1 on motorola-XT1068-null running 5.0.2 | Issue Type: Others | Time:[protected]:40:00 |

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