Paytm — Product Quality very bad

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New Delhi, Delhi

[protected] Forwarded message[protected] From: DEEPAK SHARMA Date: Tue, Jul 14, 2015 at 9:35 AM Subject: Re: [Paytm Care] Re: Re: Order Delivered - Your Paytm Order #[protected] has been delivered To: PayTM Customer Care, [protected]@paytm.com, [protected]@paytm.com, [protected]@paytm.com Dear Paytm Service Head and Grievance Officer, Please go through the below mail regarding Quality and standard of product (Bicycle) not as per the set standerd of my Order No. [protected].I continue follow-up with your representative since many days but still I have not received any positive response form your side. Infect I also send them 2 reminder but I have not received single response from them. You are requested to look into the matter and revert the same from my delivery address and provide me refund of the product on my amount as soon as possible. You can feel free to call me any time for any clarification (If any). Thanks and Regards Deepak Sharma Mobile:-[protected] On Sat, Jul 11, 2015 at 10:53 AM, DEEPAK SHARMA wrote: Dear Paytm Members, Please note, I have still not received any positive response from your side. Kindly process my refund on urgent basis. Deepak Sharma On Fri, Jul 10, 2015 at 12:07 PM, DEEPAK SHARMA wrote: Dear Mr. Anoop, Please find herewith attached pics and Bill of Cycle as per your requirement and please note, I opened my Paytm Order on dated 03rd July 2015 and there is no physically damaged from my side and this is the defected product like :- 1.Artificial tyre ( Rubber Tyre, (no Space for Air put in tyre) (Pic 1) 2.On back side other two support tyre are permanently fixed (Pic 2) 3.Seat not able to Fit (Pic 3) 4.Break missing (Pic 4) 5.Chain not working Properly 6.Metal quality of Cycle not good You are requested to look into the matter and arrenge my refund on my paytm Account at the earliest so that I can purchase another bicycle. For any further clarification you can feel free to call me any time on my mobile number :- [protected] Thanks & Regards, Deepak Sharma Mobile :- [protected] On Wed, Jul 8, 2015 at 6:23 PM, wrote: Regarding your experience with Paytm Ticket #[protected]: Re: Order Delivered - Your Paytm Order #[protected] has been delivered Anoop kumar IE, Jul 8, 18:23: Hi DEEPAK, I am Anoop and I am going to do my best to help you. I understand you would like to know about our return policy. I am happy to say that returns are simple and effortless at Paytm. Our Return Policy includes Return and Refund. Since this would largely depends on the seller's Return Policy, we advise you to please read the seller’s return policy carefully before placing your order. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way. Should you want to return, please include all price tags, labels, original packing and invoice along with the item. Note: Return Seller will either accept returns or replace the product within a 7 days from date of delivery of the item only in the case of damaged, defective or wrong products received. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Anoop Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." DEEPAK SHARMA, Jul 8, 16:58: Dear Mr. Vikas, I ordered a bicycle (Paytm Order #[protected]) on dated 08th June 2015 for my nephew on his birthday for Mumbai and I reached at Mumbai on dated 03rd July 2015 and when I opened my paytm Order box I was very disappointed because quality of product is very bad when I take all the item to CYCLE repair center then Repair mechanic fitted the all thing then he said, In the box there is BREAK MISSING (Front), Rubber temporary Tyre, Seat not fitted, Chain not working smoothly. Even I also personally observe the same thing and I also called to another mechanic for cycle properly fitting he also said same thing. This was very embracing moment for me because This order was made for my Sweet nephew on his birthday and this was not good in quality wise as well as parts wise. My all family members criticize me about this order. infect neither my nephew nor my family members was happy and I was seriously disappointed. I cant elaborate all kind of thing which was happed on me. Now I want to return my Paytm Order #[protected] and please arrange someone for collect the same from below Address :- Chandra Mohan Flat no E -404, E wing, Sigrun splendor, Madhuvan township, Gokhivare, Vasai East Vasai Maharashtra-401208 You are requested to process for refund for any clarification please feel free to call me on [protected]. Deepak Sharma