Paytm — Received Wrong Product and Reveser Pickup is Rejected

Address:

Bangalore, Karnataka

Have Ordered Bicycle twice from Paytm and both the time incorrect product is received. First time reverse pickup is done by paytm but for the second time they are saying from our address pickup service is not available hence we need to courier it by ourselves. We ordered second bicycle 3 weeks ago (Order No:[protected] and Date received: 16th August 2015) since then we are following up for the reverse pickup. Initially they said pickup is done in 2 to 3 working days now after 3 weeks they are saying pickup is not available so should be done by customer. Unable to attach the pictures as picture size is more than 2MB. Please help. Here is the mail conversation Hanumanth Bhankur Aug 16 to Paytm Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back and return amount to my back account. I close my account with Paytm Thank You Very much. [protected]@paytm.com via zendesk.com Aug 16 to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Vipin verma IE, Aug 16, 14:54: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number . I certainly understand your concern and offer my sincere apologies for the inconvenience caused. To resolve the issue, please share the images of the product, invoice and the packaging (inner/outer). Also please confirm whether the packaging was sealed or open when the product was delivered? In case, for some reason the seller fails to deliver the right product we assure you to process a refund in your Paytm Wallet (if applicable). We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Vipin Hanumanth Bhankur, Aug 16, 13:32: Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d056c1f012e_90553fef2aacd31c122687_sprut Attachments Attachments Hanumanth Bhankur AttachmentsAug 16 to Paytm Attached photos. But Aplogies should not be three times in a row.. Understand the hassles . I am absolutely sick now. I have wasted one month in trying to order bicycle and at the end getting nothing but apologies Thank You very much for wasting my one month in ordering my bicycle and I will close my paytm transaction. Please take the product back and credit the amount back to my bank. 2 Attachments Preview attachment 20150816_165810.jpg 20150816_165810.jpg Preview attachment 20150816_165730.jpg 20150816_165730.jpg [protected]@paytm.com via zendesk.com Aug 16 to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Kushagra, Aug 16, 19:19: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. I apologize for the inconvenience caused, Request you to send clear image of invoice so we can help you in a better manner. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Kushagra Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 16, 17:09: Attached photos. But Aplogies should not be three times in a row.. Understand the hassles . I am absolutely sick now. I have wasted one month in trying to order bicycle and at the end getting nothing but apologies Thank You very much for wasting my one month in ordering my bicycle and I will close my paytm transaction. Please take the product back and credit the amount back to my bank. Attachment(s) 20150816_165810.jpg 20150816_165730.jpg Vipin verma IE, Aug 16, 14:54: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number . I certainly understand your concern and offer my sincere apologies for the inconvenience caused. To resolve the issue, please share the images of the product, invoice and the packaging (inner/outer). Also please confirm whether the packaging was sealed or open when the product was delivered? In case, for some reason the seller fails to deliver the right product we assure you to process a refund in your Paytm Wallet (if applicable). We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Vipin Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 16, 13:32: Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d094fe5ed8b_33313fd9be0cd3203072_sprut Hanumanth Bhankur Aug 17 to Paytm Please pickup the return product as soon as possible. I cannot take it any more..Third time it happened with me. I will not deal with pay to now. I will let family and friends also know this. [protected]@paytm.com via zendesk.com Aug 17 to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Rahul.Gupta, Aug 17, 23:42: Dear Customer, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. I apologize for the inconvenience caused, Request you to send clear image of invoice so we can help you in a better manner.' We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Rahul Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 17, 21:24: Please pickup the return product as soon as possible. I cannot take it any more..Third time it happened with me. I will not deal with pay to now. I will let family and friends also know this. Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d22419efe32_29793fcbd8acd3282984f7_sprut Attachments Attachments Hanumanth Bhankur AttachmentsAug 18 to Paytm Please find attached.. please pickup this back 2 Attachments Preview attachment 20150818_[protected].jpg 20150818_[protected].jpg Preview attachment 20150818_071654.jpg 20150818_071654.jpg [protected]@paytm.com via zendesk.com Aug 18 to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Varnika, Aug 18, 09:26: Dear Customer, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. I apologize for the inconvenience caused to you. I would like to inform you that we are ready to offer Rs. 100 as a took of compensation if you are ready to keep the product along with you. I request you to kindly confirm whether you like to keep the product along with you or want to return the product. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Varnika Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 18, 07:21: Please find attached.. please pickup this back Attachment(s) 20150818_[protected].jpg 20150818_071654.jpg Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d2acd750905_584f3ff7552cd[protected]_sprut Hanumanth Bhankur Aug 18 to Paytm I dont like to keep this product with me. please take this product back. Thanks [protected]@paytm.com via zendesk.com Aug 18 to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Parul, Aug 18, 15:43: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. I sincere apologies for the inconvenience caused. To resolve the issue, please share the images of the clear invoice and packaging (inner/outer) so that we can proceed further. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Parul Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." [protected] Hanumanth Bhankur, Aug 18, 13:00: I dont like to keep this product with me. please take this product back. Thanks Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d3055caced8_8fab3ff9810cd33810495d0_sprut Hanumanth Bhankur Aug 18 to Paytm Please check this chain email you will see all inner n outer pics. please process this soon for return product.. [protected]@paytm.com via zendesk.com Aug 18 to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Gauravv, Aug 18, 22:23: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Look forward to see you again at Paytm. Best Wishes, Gauravv Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 18, 18:13: Please check this chain email you will see all inner n outer pics. please process this soon for return product.. Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d3630de256c_ba2e3fadaf2cd32c2524cf_sprut [protected]@paytm.com via zendesk.com Aug 21 (13 days ago) to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Anupam, Aug 21, 20:00: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. Apologizes for the inconvenience caused.Your order has been delivered as confirmed with logistics partners. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Anupam Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Gauravv, Aug 18, 22:23: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Look forward to see you again at Paytm. Best Wishes, Gauravv Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 18, 18:13: Please check this chain email you will see all inner n outer pics. please process this soon for return product.. Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d7361e51b2b_964f3ffb0b4cd31c1633046_sprut Hanumanth Bhankur Aug 22 (12 days ago) to Paytm order delivered a week before and i raised concerened for wrong product.. please take product back and dont check my patience any more.. Hanumanth Bhankur Aug 22 (12 days ago) to Paytm Hello please take this product back as soon as possible.. i am sick of this returning product.. [protected]@paytm.com via zendesk.com Aug 22 (12 days ago) to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped IENishat, Aug 22, 12:57: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number . We would like to share that all returns are managed and picked up by our courier partners. We assure you a speedy resolution for this issue and we will get the pickup arranged through the courier partner. The courier partner is expected to pick up the product from the mentioned delivery address within next 2 to 3 days. In case of any delay we will notify you within next 72 hours through an email. We assure you the refund of your money to your Paytm wallet or bank account once the item is picked up and delivered to the seller. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. We sincerely appreciate your patience and the relationship that you have with our company. Please log into Paytm.com/PaytmCash. For more information. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Nishat Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 22, 12:11: Hello please take this product back as soon as possible.. i am sick of this returning product.. order delivered a week before and i raised concerened for wrong product.. please take product back and dont check my patience any more.. Hanumanth Bhankur, Aug 22, 11:41: order delivered a week before and i raised concerened for wrong product.. please take product back and dont check my patience any more.. Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d[protected]_8b1b3f95d18cd31c4081bd_sprut [protected]@paytm.com via zendesk.com Aug 22 (12 days ago) to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Dear Hanumanth Bhankur, Your request[protected] has been updated. Please see our response below. IENishat, Aug 22, 13:02: Dear Hanumanth, Thank you for contacting Paytm.com. Kindly ignore previous email. This is with regards to the concern which you have registered with Paytm against the order number [protected]. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Look forward to see you again at Paytm. Best Wishes, Nishat Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." IENishat, Aug 22, 12:57: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number . We would like to share that all returns are managed and picked up by our courier partners. We assure you a speedy resolution for this issue and we will get the pickup arranged through the courier partner. The courier partner is expected to pick up the product from the mentioned delivery address within next 2 to 3 days. In case of any delay we will notify you within next 72 hours through an email. We assure you the refund of your money to your Paytm wallet or bank account once the item is picked up and delivered to the seller. The product that you want to return must only have been used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product. You can also visit the "Help Center " section in the Paytm app for further details. We sincerely appreciate your patience and the relationship that you have with our company. Please log into Paytm.com/PaytmCash. For more information. We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Best Wishes, Nishat Disclaimer:- "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 22, 12:11: Hello please take this product back as soon as possible.. i am sick of this returning product.. order delivered a week before and i raised concerened for wrong product.. please take product back and dont check my patience any more.. Hanumanth Bhankur, Aug 22, 11:41: order delivered a week before and i raised concerened for wrong product.. please take product back and dont check my patience any more.. Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d8259272b7a_722e3f9a75ecd32c4704e7_sprut Hanumanth Bhankur Aug 23 (11 days ago) to Paytm Hello .. Are you cheking my patience.. besides you are sending reminder for shipping return product. i dont understand what kind of business paytm is doing. Why should i ship the product. you guys should pick this item soon. i am already frustrated. I will complain and escalate if this is not resolved soon. Anyways i wont be using paytm hereafter with such bitter experience. since one month you guys are playing with me . [protected]@paytm.com via zendesk.com Aug 23 (11 days ago) to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped Ritu Bajwa..., Aug 23, 15:37: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. We have already raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs. Look forward to see you again at Paytm. Best Wishes, Ritu Bajwa... Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 23, 08:12: Hello .. Are you cheking my patience.. besides you are sending reminder for shipping return product. i dont understand what kind of business paytm is doing. Why should i ship the product. you guys should pick this item soon. i am already frustrated. I will complain and escalate if this is not resolved soon. Anyways i wont be using paytm hereafter with such bitter experience. since one month you guys are playing with me . Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55d99b5352e58_5d2b3fd8248cd32c34924a_sprut Hanumanth Bhankur Aug 26 (8 days ago) to Paytm Hello Team. It's been two weeks since I have raised request for return pickup. Can you pick this up or not...If not I will have start other serious actions. Please don't test my patience. ... Already this is third time I am returning the same product. .. [protected]@paytm.com via zendesk.com Aug 27 (7 days ago) to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped IEMamta, Aug 27, 17:31: Dear Hanumanth, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 2-3 working days. Look forward to see you again at Paytm. Best Wishes, Mamta Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications." Hanumanth Bhankur, Aug 26, 22:41: Hello Team. It's been two weeks since I have raised request for return pickup. Can you pick this up or not...If not I will have start other serious actions. Please don't test my patience. ... Already this is third time I am returning the same product. .. Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55defc0bdb039_71023fa58bccd31c8226ae_sprut Hanumanth Bhankur Aug 28 (6 days ago) to Paytm I will never use paytm..why I should wait for 15 days to get my money back for your fault. .. Please tell me when u will pick up your product and return my money. .. [protected]@paytm.com via zendesk.com Aug 31 (3 days ago) to me Regarding your experience with Paytm Ticket #[protected]: Re: Order Update - Your order # [protected] is ready to be shipped AmitMishra, Aug 31, 10:59: Hello Hanumanth, Thank you for placing Order # with Paytm. I understand that you wish to return the product. Unfortunately, we don't have a courier pick-up service at your address and would appreciate if you can courier the product back to the merchant at the address mentioned on the package. Please remember to your Paytm order # on courier slip/packing of product. We have experienced faster services from following courier services: 1. Blue Dart Express Limited 2. DTDC Courier and Cargo limited 3. First Flight Courier Limited 4. FedEx India 5. The Professional Courier Network Limited 6. TrackOn 7. On Dot Couriers & Cargo Ltd 8. Overnite Express Limited Please keep in mind, the item you wish to return must only have been used for trial purposes and not worn, washed, ironed or tampered with in any way. Please include all original price tags, labels, packing and invoice along with it. Once the item reaches the merchant and passes the quality check, we will initiate the refund to your Paytm Wallet. Paytm Cash can be used to recharge, pay a bill, shop or even book a bus ticket on Paytm. Please share the scanned copy/image of the courier slip so we can request the courier partner to expedite the shipment for your product to the seller and credit the courier charges to your wallet (Maximum charges of Rs.200). Know more at Paytm.com/PaytmCash.If you have further queries please let us know. Happy to help! Amit Disclaimer:- ""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications.""" Hanumanth Bhankur, Aug 28, 22:26: I will never use paytm..why I should wait for 15 days to get my money back for your fault. .. Please tell me when u will pick up your product and return my money. .. Hello Team I must say I am sick of receiving wrong product. I received the item again I found the color of bicycle. Note that this is the third time In a row I got worng product. Do you still think I have a patience to deal with Paytm.. I am sorry but I think I have stop dealing with Paytm and tell all my friends and relatives about this issue. Please take this product back abd return amount to my back account. I close my account with Paytm Thank You Very much. On 12 Aug 2015 23:51, "Paytm" wrote: Hi bhanumanth! The following item from your order # [protected] has been packed by merchant and will be on its way soon. We'll send you the confirmation and tracking details shortly. Order Details Order# [protected] Saturday, August 08, 2015 23:43:10 Shipping Address: Hanumanth Bhankur #402, H Block, Bren Trillium Apartment, Doddanagamangala Road, Nagnathpura Post Off HosaRoad Bangalore Karnataka-560100 Item(s) Confirmed Item(s) Quantity Est Delivery Price Hercules Rocky Bicycle-Black (Size-26 Inch) 1 Tuesday, August 18, 2015 Rs.5500 Order Total: Rs 5500 Your cash back for the promo code CYCLE will be automatically added to your Paytm Wallet within 24 hrs of item gets shipped. We are here 24 X 7 for you! Please Click Here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPKzri-2BVH-2B-2BirVKTUfoEC20OY9O4M0u-2FEuRQ3576...⇄ to reach us. Or call us at[protected] from your registered mobile number. If you did not create this account on Paytm and you think someone else has used your Email ID to create an account, please remove your Email ID from this account by clicking here (http://email.paytm.com/wf/click?upn=LOv6wQvnD7h21z6eM1wPK9tEeEufs9iZypd9iY8dov1Zz3oLPaYruWlxOUD3qiYa_G...⇄ © Copyright One97 Communications Limited 2015 This email is a service from Paytm Care. Message-Id:BGMWKARD_55e3e65668a5c_28983fba350cd32813556f_sprut Hanumanth Bhankur Aug 31 (3 days ago) to Paytm dont play with me please I am already frustrated with your service. ...also you guys picked up the product last time...why should I return for your mistake.