[Resolved]  Paytm — Recharge of rs197 not done by PayTM

Address:Chennai, Tamil Nadu

I recharged my Airtel Prepaid no used my HDFC Debit card, amount of 197.00 rupees on 17/09/2014 at 10 pm.Recharge is not received from September 17 to till now but that amount had been debited from my HDFC bank account. I had talked to my Airtel customer care regarding this problem they told me they did not received any transaction amount from paytm side. After that I had send more than 5 mails to [protected]@paytm.com but there is no proper response from them. Almost 7 days I am waiting for refund my amount, still they did not refund my amount. Pay tm Order NO:[protected] Date : 17 Sep 2014 Narration : POS [protected] PAYTM MOBILE SOL POS DEBIT Cheque/Ref.No :[protected] Value Date : 17 Sep 2014 Withdrawal : 197.00
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Complaint marked as Resolved 
My complaint has been resolved and thanks very much to Indian Consumer complaints forum. Paytm customer care person had updated their comment in my complaint thread my complaint has been resolved.
Complaint comments 

Comments

Hi Dinesh,

We are very sorry to read your issue here. The best way to resolve any concern is to send an email to us at [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues. Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That's our promise!

It indicates that this order got failed and the amount of Rs. 197 was refunded to your Paytm wallet. The Paytm wallet balance can be used for your next orders at Paytm.com. You always have the option to transfer this balance to same credit card/bank account. To initiate the refund go to 'Paytm Cash' under the 'My Account' section and click on 'Refund to bank'.
Should you require any other assistance, please send us an email at [protected]@paytm.com.

Best wishes,
Paytm Customer Care

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