Paytm — Refund not received for Bus ticket cancellation

Address:	Chennai, Tamil Nadu
Website:	paytm.com/

We booked tickets in Paytm and unfortunately Bus is cancelled. We checked with Bus operator and they said paytm should process the refund. But We still not received the refund for that tickets. This is not the first time. Always paytm is not refunding the amount. Every time in bus cancellation, paytm does not respond to our mail and does not refund our amount