[Resolved]  Paytm — Refunded Items money not credited

Address:

Pune, Maharashtra

Hi Below is the conversation between Paytm executive & me. We have returned few items around 15 days back. As of now, we haven't got any confirmation from Paytm. Moreover they are asking me to send the returned slips details. Please take the needful action. Request #[protected] REFUND STATUS OF RETURNED ITEMS Mnv Sudhakar Aug 20 00:11 Hi There, We have returned few items from our orders booked on 05-Aug-2014. We returned long back (almost 10 days). What about the refund amount ? I need the refund for the items which we have returned on immediate basis. We are stucked with the money. Thanks, Sudhakar. Comments Nigam Paytm Care Hi Sudhakar, I am Nigam, and I am going to do my best to address your query. This is in reference to your order number[protected]. I am sorry to inform you that we are unable to fulfill your order. Your money Rs. 1005 has been credited into your Paytm account so that you can buy some other exclusive products from our site as your next purchase. I deeply regret this inconvenience. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nigam August 21, 2014 09:08 Nigam Paytm Care Hi Sudhakar, Also please share with us the details of the product you have returned and order number and send us the reverse pick up slip in order to check and help you. I hope this helps. Should you need any further assistance, let me know. Look forward to see you again at Paytm. Best wishes Nigam August 21, 2014 09:11 Mnv Sudhakar So you want me to send all the Returned slips details, then only you will deposit the return amount you are saying. Right ? Don't you guys know that what we have returned & when we returned... Moreover who will pay the charges for the scanning those return slips ? That and all your responsibility, i demand that you confirm from your side & let me know that if you are not able to get the info from your logistics and sellers. Then i will post all the returned courier slips. But you should accept that you doesn't have any thing, everything will be the customer responsibility ... Because the money is with Paytm... So customer will do take care of those things. Until and unless customer raises the ticket for returned items money Paytm won't return. Even after raising the ticket, Paytm is asking for returned courier slips... How great it is ? What in case if we don't have the returned slips.. don't you deposit money or what ? Fortunately i kept all those slips with me. I am gonna post all these conversations into the consumers forum & will see the legal proceedings. Anyways, take your time to deposit the returned items money.We Will proceed legally as well. Thanks for the quick & Immediate reply Nigam ji. Regards, Sudhakar. August 21, 2014 09:48