Paytm — Sent me a damaged product and not refunding my money

Address:Bangalore, Karnataka

Hi Paytm, This is regarding the order #[protected]. Ticket Numbers[protected] &[protected]. I am tired contacting your customer care team. Your customer care team sucks. I want to speak to the Grievance Office on this. Call me on [protected].
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After putting the complaint on your website I received a call at 11:51 P.M. from the number [protected]. A guy called and said that he is calling from Paytm Customer care and he will refund the money right away. He asked for my debit card # and he will transfer the money right away. When I said that how can I give my card details over the phone and how can I trust if he is calling from Paytm he disconnected the call. So what is going on guys.

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