Paytm — Wrong product delivered and return request is not being excercised

Address:

Pune, Maharashtra

I have recently purchased a 3 wheel kids scooter through Paytm (order no. [protected] )for the age group 5-7 years (which was mentioned in the product description as well while booking ), after discount it cost me 1300 rs, but the product which i received is for a smaller kids(for the age 3 -4 years) my kid is not able to use it because of its smaller size. When i placed a return request (Ticket #[protected], it was told me that return courier service is not available from my area (pin 411027) and they told me to courier it back and they will refund me only 200 rs for the courier charges, i inquired in one of the suggested courier company and found that courier charges would be around 700-900 Rs. Now my point is that, i can not spend 700 Rs as courier charge for a product of cost 1300 Rs, also since it is Paytm's fault (because they did not send me the correct product) how can they tell me to to send back the product with my pocket money!!! Also i purchased few more things after this purchase from Paytm and all of them got delivered to my address, so my second point is if they can deliver the product in an area then why can't they pick it back from the same area!!! Could you please look into this issue and help me to either get me the correct product or get me the whole amount refunded (i.e. 1300 Rs.) Thanks, Narendra Mob: [protected]/[protected]