People-Group / People Interactive India — Vip shaadi.com refund for pathetic service

Harpreetw

from Gurgaon, Haryana

Address:

Mumbai City, Maharashtra

Let me remind you the team on my email sent for refund with given statistics in this email:-

1. Not even a single profile was persuaded for meeting.

2.Incorrect info of the profile was provided, i consider this as misleading your customer.

3. Short-listing of 16 profiles - not even a single meeting with any of the shortlisted. These 16profiles we shared considering that i will shorlist profiles first and then your team will share with the accepted profiles, this was done due to delay in your process of sharing profiles timely. This has clearly been mentioned in my email of sep 8.

4. During the first 15days, profile of mr sunny singh was accepted by me on sep 14 @ 6:35pm (Closure of business hours) but no feedback on the status till today also.

5. My first request of not happy with vip services was raised on “date: tue, sep 8, 2015 at 1:48 pm” which was not resolved even till “tue, sep 22, 2015 at 5:28 pm” – this means more than 15days of time limit.

6.In reference to email sent on “tuesday, november 17, 2015 12:25 pm” which was a follow up email of sep 8. The email clearly says i have been raising concern and reminders again and again.

Vip services activated on : 27 august, 2016.

No. Of profiles sent to you : 30
No. Of profiles accepted by you :16 (Even if it was accepted no action on the same)
No. Of profiles which you did not like : 14
Meetings/ conversation done: 1 (Incorrect information on age provided by shaddi.com)

7. Not even a single respond on raising my email concern and reminders to sandhya dugar (Shaadi support)

Your thoughts now on this?

Regards
Harpreet

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People-Group / People Interactive India customer support has been notified about the posted complaint.

May 25, 2016

Updated by Harpreetw Let me remind you the team on my email sent for refund with given statistics in this email:-

1. Not even a single profile was persuaded for meeting.

2.Incorrect info of the profile was provided, i consider this as misleading your customer.

3. Short-listing of 16 profiles - not even a single meeting with any of the shortlisted. These 16profiles we shared considering that i will shorlist profiles first and then your team will share with the accepted profiles, this was done due to delay in your process of sharing profiles timely. This has clearly been mentioned in my email of sep 8.

4. During the first 15days, profile of mr sunny singh was accepted by me on sep 14 @ 6:35pm (Closure of business hours) but no feedback on the status till today also.

5. My first request of not happy with vip services was raised on “date: tue, sep 8, 2015 at 1:48 pm” which was not resolved even till “tue, sep 22, 2015 at 5:28 pm” – this means more than 15days of time limit.

6.In reference to email sent on “tuesday, november 17, 2015 12:25 pm” which was a follow up email of sep 8. The email clearly says i have been raising concern and reminders again and again.

Vip services activated on : 27 august, 2016.

No. Of profiles sent to you : 30
No. Of profiles accepted by you :16 (Even if it was accepted no action on the same)
No. Of profiles which you did not like : 14
Meetings/ conversation done: 1 (Incorrect information on age provided by shaddi.com)

7. Not even a single respond on raising my email concern and reminders to sandhya dugar (Shaadi support)

Your thoughts now on this?

Regards
Harpreet

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Comments

People-Group / People Interactive India Customer Care

from Mumbai , Maharashtra

Verified Support

Dear Harpreet,

Your input, and the feedback is vitally important to us and we always want the expectations to be met upon. Hence, we had arranged a callback for you.

We hope all your concerns are addressed. Let us know if anything is left unattended. We will be happy to help you.

Regards,
Shaadi.com

from Gurgaon, Haryana

Please note that your spoke has not given any relevant resolution and just he has just marked my issue as resolved.

Please note i have been chasing shaddi.com for refund since first week of service. The profile shared by your team has incorrect age details. Which means there is no authentication of profiles shared by your team. If you call it as the most successfully matchmaking, then what about the authentication of profiles? How can your team share profiles which are not relevant to my search? How can you share incorrect age details of prospects?

Is it just a timepass service? After this bad and fake service i do not wish to have any service from your team and mind me you cannot force anyone to seek it. I have suffered you crappy service for 3months for which i have paid hefty amount.

Also, please note i am asking for the refund for the following:-

1. Sharing incorrect & irrelavent profiles
2. No feedback on any short-listed profile
3. Output of the service for which i paid hefty amount is nil.

Hope i am very clear to you.

Regards
Harpreet