Peppefry — Pepperfry not repairing not returning its defective product.

Address:Gurgaon, Haryana, 122017
Website:Pepperfry.com

I bought a piece of furniture, order i'd and picture attached.

But i am following with peppefry since one month but they are not helping.

Neither they are repairing the item not they are returning as i have already initiated return on peppefry app.

I will never shop from peppefry again.

Peppefry sells good looking furniture, but the quality is very poor. It furniture not ethical enough to support its return policy.

My experience has been horrible with peppefry.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Pepperfry customer support has been notified about the posted complaint.
Sep 29, 2016
Updated by chat2amit
Though you have sent carpenter to realign the piece, but a crack in glass was observed on one of the window .

I have ordered so many products from peppefry but this was a disappointing experience.. I request change of glass which is not broken by us, but just due to movement of furniture.

There is no fall or furniture was not hit, it just happened because of poor quality of make by peppefry.

I will never buy again from peppefry until issue is resolved.
Order details and image is attached.
Complaint comments 

Comments

We have placed an order of celling lamp worth of Rs..5527 with oder no.[protected]. Instead of that today we have received a plant me card with the same order no.[protected]. Request you to check in the above request logged and revert us with the correct order at the earliest.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Pepperfry
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    1617
    Pending
    73
    Resolved
    825
    Pepperfry Phone
    +91 22 6157 6157
    Pepperfry Address
    Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
    View all Pepperfry contact information