Pepperfry Complaints & Reviews

I ordered a coffee table from Pepperfry via Order[protected]. The same was delivered on May 11, 2022. Initially, I did not realise that the two sides of the coffee table were of difference heights because of vision problems.

However, I raised a complaint regarding the height on My12th and since then, there have been numerous emails and calls exchanged. However, the company refuses to acknowledge that the two sides of the coffee...

Facing same issue as others. Need to shift and they are not giving any service to dismantle bed. Even when I am ready to pay. Such a shame. Why sell products when you can’t offer service. This should be shared at the time of selling product that we cannot provide any service. Don’t ever buy anything from Pepperfry. Cheats....

Order No.[protected]
Product : Andres 3 Seater Sofa
Delivered on 22 Dec 2021

Very disappointed by pepperfry, more because of the cunning approach of offering warranty with no intention to comply. I got this sofa that comes with 3 year warranty, however when faced the problem in backrest, they declared that it is due to usage and is not covered in warranty, practically without checking it.
Although a person...

Have order pot today 12.53 pm & have cancelled the order cause it's showing delivery on 16th May'2022 & have want delivery before 10th may'2022 hence have cancelled the order today within 5-10 min after have place the order

After that have received a email that 2.5% will be deducted for cancelling the order within 5-10 min of cancellation they deducted the amt of Rs. 58 /- means what kind of service they provide.
br...

Product is too big & quality is not good as per the value of the product
Since have try to contact the peppery executive they said its not refunded

Worst service...

I placed order with pepperfry with the subject order no. For 2 items -
1) Sattva Classic XXXL All Weather Bean Bag in Brown Color.
2) Crystal V1 Mid Black Ergonomic Chair in Black Color.

1st Item I received on 26th April but was delivered with the wrong item (size issue) immediately I request for return of the order and refund for the payments. They told that refund will only be processed once the item will be...

I have purchased king size bed, mattress n cushions from pepperfry.
King size bed requires a mattress of 78*72
By mistake I ordered 72*72.
Reached pepperfry team over call for solution .. I didn't even use the mattress as the size was imperfect. The executive asked me to drop a mail on [protected]@pepperfry.com.
Done the needful. 2 days later received the call saying that my request has been approved and that i will get...

ORDER ID:[protected]

Cancelation charge is 2.5% however i have been charged 25%.
I have invocie of 2.5% cancelation charge which is 261rs.

Product cost 10628

card payment 9151
wallet payment 1477

I have recvd the wallet refund. However card payment; i have recvd only 6919Rs.

Kindly help me get the complete refund....

My furniture was not fixed properly... fixation of screw was the error... kindly send service person get it corrected.. or take back the
Material amd refund...

I recently bought a chest of drawers from Pepperfry and it is so costly. What I received is a piece of trash, the entire furniture is wobbly and not sturdy at all. everytime I pull the drawers, the boards come out. Another small foldable stool I had bought too had scratches on it.
I had ordered a total of three products.
After having such a bad experience with my earlier products, I wanted to cancel the third product. So the...

Hello,

I have raised the return request for a single product of my order[protected]. It has too soft bottom and no where in the description it is written it has a soft bottom. I don't have any issue with other 2 products from this order. I have raised a return request and your team member called me to tell he he cant take this return. I request you to take this back bliss 5 seater and give us christopher 3 seater. Please find...

I purchased a single bed from Pepperfry. The assembly carpenter that came declared the bed faulty and was unable to assemble it.
He said that one of the long bolts is stuck and cannot be repaired so I filed a return request.
The same person calls me every other day and tells me this technician will be sent and we need to confirm the problem.
I said ok. The technician came after 3-4 days and said the same thing.
They...

I recently ordered Nariko 4 Door Wardrobe from Pepperfry. When the product was assembled I found the backside of the product is thin as sheet and can break very easily. The finish of the product is also dull and looks old. The product is not worth the price and not satisfied with the quality of product. I raised a return request and the customer service said the order cannot be returned as well the product will not come as you imagine. Work...

Mr Anirudh
Thank you for you email which actually did not make any sense to us ! This is to inform you that we have had an issue with the table we have bought on pepperfry which came with an manufacturing defect ! So we had lodged a complaint post delivery and we. We’re told the carpenter would come and inspect days passed and no one came and suddenly it was mentioned to us that’s it our fault ! We were blankly mentioned that...

The recliner edges are protruding and the cushion is not available at the edges, due to which we hurt ourselves. Number of times informed to the outlet where we bought to the SM, however he is not providing resolution or sometime does not pick the call. I was planning to buy one more recliner, however the first impression is very bad....

I purchased a 3 door cupboard by January and within 1 month door came out. Complained and their engineer said its beyond repairable and need to be replaced as it's in warranty period. I want my money to be refunded but now company is blaming that we can't use it....

I mistakenly placed an order #[protected] on 31 March 2022 10:23 PM, for which I immediately requested cancellation just after 5-7 mins placing the order. Please refund back the amount paid Rs.3305 back to the original source (Bank) as soon as possible as I am in dire need of money....

We had ordered few product with some commitment by person named manam from ahmedabad store at titanium one.building, sg highway.
Now as we already asked before ordering that we need to deliver the product along with installation as we are living 230 km away from ahmedabad office. Now today people delivered the project and asked us to install it tomorrow. But since we are not living in the city, we either need to travel again tomorrow...

Dear All,
I have purchased a Mattress from the aforementioned organization, the Mattress was purchased on the promise of the quality. But within a week a Sag was developed in the Product causing a lot of Pain during sleeping.
I was diagnosed with Severe Back Ache due to sleeping on this product.
Also when I raised the same on mail for Refunr/Return. I was told to pay Rs 2600 for this.
Please help...

I have purchased a Table and Chair from Pepperfry on 3rd February as order id :[protected]Image1). I bought these items for my wife Mrs. Gursharanjeet Kaur and to be delivered at New Delhi. Subsequently when I requested for invoices, I received two invoices for different items. However the item FN1921314-S-WH38101 i.e table, does not reflect Buyers GSTIN
( Image 2) where as the another item i.e. FN1947049-S-PM36378 i.e. chair’s...