Pepperfry Complaints & Reviews

An incorrect product was delivered for my order[protected]. The delivery boys hurriedly unpacked the product & took away the outer packaging cardboard box. No matter how many times we told them that it was an incorrect product, they would not listen. We also showed them the diagram of the fully assembled product that came with the delivery & compared it with the picture of the product we ordered in our PepperFry mobile app. They still would...

I have purchased the bed 5 months back but it is getting worst. Dermite and wooden dust are around the bed. I already told the pepperfry last month but no action taken place. They are saying that no defect has been found in the product without examine.
Complaint number[protected]...

There are scratches on the legs and colour of wood does not match image on website. I raised a return request and have spoken to 3 people in Customer Care and they are refusing to resolve the issue. It has been more than a week and still they keep telling me to wait without updating me regarding resolution. I will be writing to grievance redressal if I am not contacted and informed about proper resolution. I asked to speak to higher up and...

We bought a new queen bed from Pepperfry.com last month. In a week or so after we started using it we found that its making lot of noises, pasting over the board is coming off and the entire back rest panel is bent. We immediately raised complaint to Pepperfry through Portal and Over the call, raised replacement request and not refund. For around 1.5 week we haven't heard anything from them but then they assigned a technician to visit and...

Here is a brief about how utterly disappointing my experience with Pepperfry support has been, who are denying me a just cancellation and refund of a painting I purchased on the 15th July 2021.

After I had purchased this product it was mentioned that it comes with a "Pack Content: LED frame with adapter". So I called the Pepperfry support on 17th July 2021 to confirm that, "if the canvas is stretched over the frame". And I...

We ordered a floor lamp from Pepperfry. We saw the delivery person brought the item on moped placed horizontally. After receiving the item we got to know that it is broken. It's been 10 days, no is coming to pick the item. Executive keeps telling that the merchant is not receiving calls. What are we suppose to do in this situation. Pepperfry should show some professional behaviour as we have trusted and purchased from Pepperfry. We need refund...

I bought 3 Seater sofa with Rexine cover from Pepperfry store at Mulund W. I paid amount Rs. 15299 (Fifteen Thousand Two Hundred Ninety Nine) on Jan 23rd 2021 and got delivery of this Sofa in Feb 2021. Within 5 months rexine of this sofa is bursting/tearing off. I made several calls on Customer Care of Pepperfy[protected] then they arranged inspection of this sofa in the month of June 2021. Almost 1 month passed no response then after....

Order no:[protected]
3rd July: Pepperfry delivered a damaged product and I raised a return request on the same day.
4th and 5th July no progress.
6th July: I called Pepperfry customer care and got to know that the return request was closed from backend and then I raised the request again.
7th, 8th, 9th July: I called every day. Some days twice, to know the status. I got message with a pickup agent’s number. When...

My oder id is[protected] for DVina Solid Wood Four Seater Dinning Set of 38, 000 and i got that product delivered on 29th May 2021 and product is under 36 month warranty within one month chair got broken on own after complain customer care team send a carpenter he is not able to fix it and said same can happen with other chairs as well after contacting customer care they said we cannot replace the product and talked very rudely and said do...

I purchased a 3 seater and a single seater sofa from pepperfry for a cost of rs. 78637. The company states on its sales page that these sofas can be returned within 30 days with no questions asked, if ever the consumer is unsatisfied with the product.
As the material was warm and uncomfortable for relaxing on it we made a return request on the same day as the delivery - 18 june 2021.
The single seater was taken back in a week's...

I bought Rubber Wood Study Table from Pepperfry with Order No:[protected] on 22/11/2020. I could not use the table as I was not in town. Started using it from 1st April, 2021. Just in one month i.e 25/05/2021 which then broke on the foot rest .
Keeping in view of the quality concern it looks like Pepperfry has delivered an already repaired product to me, crack was due to damaged wood which had been filled with piece of putty.
...

I had purchased a wall clock which was a defected product, I raised the return request for the clock on the same day it was delivered to me ie on 7th June 2021, along with the pictures n detailed information... However for a week I did not receive any update on the return, I called up the customer service number to check on the same n I was told it will be picked up in 2days, but the pick up wasn’t done, today is 22nd June 2021, it’s...

I have bought executive chair in the Pepperfry order no[protected]. They have mentioned in the portal stating 7 days return and product is not worth so I wanted to return the product in after 30th hour post receiving the product but worst customer care is not ready to accept it and sending same auto replay email. As product is not worth I want return for this product....

I bought wooden Centre Table from Pepperfry with Order No:[protected] on 03/04/2021 and product got delivered on 11/04/2021. Just within two months i.e 08/06/2021 we could see a massive crack on the upper surface of the table which is going to split anytime soon. Keeping in view of the quality concern it looks like Pepperfry has delivered an already repaired product to me, crack was filled with some substance but now it came out in depth. I...

I bought wooden Centre Table from Pepperfry with Order No:[protected] on 03/04/2021 and product got delivered on 11/04/2021. Just within two months i.e 08/06/2021 we could see a massive crack on the upper surface of the table which is going to split anytime soon. Keeping in view of the quality concern it looks like Pepperfry has delivered an already repaired product to me, crack was filled with some substance but now it came out in depth. I...

On friday 18th june 2021 i bought Strathford 3 seater sofa in blue colour by Adorn Homez for a cost of 15, 399 rupees.
In the evening, i got an email from pepperfry telling me that i got a refund. Which i never asked. And i'm not interested in any refund, i want the sofa.
They alleged "listing issue"..
But if you go to their web site, the sofa is still available, same color, same name, same brand.. Just they changed the...

I bought Sofa from Pepperfry with Order No:[protected] on 11/4/2021 and product got delivered on 28/4/21. Just in 15 days we could see some big pins protruding out from the joining parts of sofa. Immediately i made a complaint to Pepperfry and their repair service person came and checked the product and told that it cannot be repaired as it is Manufacturing defect which needs to replaced by them. This feedback has been recorded on 2/6/2021....

Bought 3 glasses for bathroom mid april till now pepperfy giving me just falst information......

I bought the glass on April 10th sine than am chasing with customer service. since than all company keep deliver the products but pepperfry keep extending giving excuses... such a bad company does not carry any value of the word. a super fake company customer services worse big fake commitments i will never ever buy anything my life from pepper fry and arrange all documents to file legal case against them......

Hi,

Product - Amore Hybrid EuroTop 6 Inches Queen Size Pocket Spring & Memory Foam Mattress
Date of Order: 28th April 2021

I purchased the above mattress from Pepperfry on the recommendation of their sales executive that it has great reviews and it's extremely comfortable. I received the order on 15th May 2021 and I have been constantly getting back and neck pain along with restless sleep.
The...