Pepperfry Complaints & Reviews

Product 1:
Link: https://www.pepperfry.com/product/vienna-high-back-executive-chair-in-black-tan-...⇄
Warranty on Website - 3 years on Manufacturing defects etc.

Order No:[protected]
Order Delivery Date: 30th Jan 2023

Issue: Order delivered by a delivery person from Pepperfry, On checking the order...

Hi Everyone,
Pls do not make any purchase from this fraud pepperfry, I bought an item from them which was damaged I submitted return request with photos and it got accepted. I got couple of text message of items collection also got mails, to my misery this pick never happened. The greatness about the portal is you cant call customer support you just give miss call and keep on giving they will never call back. Send mails they raise...

ORDER ID[protected]/[protected]
Since I have faced this problem i want to make everyone aware of the fact that pepperfry want their customers to totally rely on the picture of the website and buy the product because once you receive the product and it will not fulfill your expectation there is no chance they will entertain your return or exchange.
in todays time when more than half of the population is buying online pepperfry...

We had ordered and received above...but there were issues with quality and final product. Immediate request for return was accepted but now, since last 10 days...they are not taking it back...multiple complaints to customer care have not yielded any success...wondering specially since its a well known company ???...

Order No.[protected]FM1962274-S-PM18057 dated 14th Nov 2022.
I ordered Three Items - Poster Bed, Mattress, Mattress Protector. There was a delayed delivery and damaged bed was delivered. For taking a decision to pick up the damaged bed it took more than 20 days and was picked up on 22nd Dec. I asked for a replacement for which they told they cannot provide. Since they were not in a position to provide a replacement i informed them...

We have raised 3 complaints with the Pepperfry company for a refund of a cot ordered on 19th April 2022
A plank on the cot is breaking continuously and when raised a complaint all the times it is being rejected as a usage issue though its under the warranty period
Pepperfry has cheated us with the quality and service...

We have been trying to return this product for a month now after return was approved and we were told it would be picked up. This is the worst service I have experienced in quite some time. Totally inept. 4 times now they have promised me a pickup and REFUSED to come get it. Complete lack of communication and total lies from the reps. Just give me my money back and i will throw it in the trash if you dont want it back......

I purchased 2 sofa chairs and when these were delivered that very moment the assembly was done. The very 1st chair was defective as the legs were unbalanced and taken for repair. We were unhappy with the product and wanted to return both the chairs. Regarding the 2nd chair screw/s on it has/have been loosely put and the leg has marks of the screw driver having slipped and is dented. This chair was the 2nd chair to be assembled by pepperfry...

I purchased 2 sofa chairs for a total of Rs.26094 and when these were delivered that very moment the assembly was done. The very 1st chair was defective as the legs were unbalanced and taken for repair. We were unhappy with the product and wanted to return both the chairs. Regarding the 2nd chair screw/s on it has/have been loosely put and the leg has marks of the screw driver having slipped and is dented. This chair was the 2nd chair to...

I have ordered Martin 5 seated corner sofa ( order ID[protected] on 30.10.2022. But Pepper fry unable to deliver my product by the scheduled time on 17.11.2022. And surprisingly they have cancelled my product on 11.11.2022 and sent me a message that my product has been cancelled and they have processed for refund my money and it will be credited to original source by 7-10 working days. But already 10 working days is over and the amount has...

Bought 2 wardrobes and 2nd day raised issue related to the issue. Coordinated with Multiple representatives of Pepperfry, shared videos and photos of the damaged area but no resolution provided. Every new day they assign the case to the new representative but no solution.

1st Wardrobe: Mika broken at handle of the middle door and handle hole is at wrong place. Scratches are there on the wardrobe door.

2nd Wardrobe:...

Hi,

I had placed an order for Tychee 2 Door Wardrobe in Walnut Finish (Quantity - 1) product from Pepperfry app on November 4th @ 5PM. As per the estimated deliver date promised by Pepperfry was on 18th of November. But still in app it is showing its last tracking update was 10th November which was reached in Goa. After that no status update was found. Regarding same i had dropped mail to pepperfry team and there is no response...

I have ordered a chair on 15/10/22 with delivery by 1/11/22.

ITEM NAME Igor Medium Back Executive Chair in Black Colour by High Living
ORDER ID[protected]
SKU FN1841496-S-PM26138

As of 7/11/22, I have not received the item and after sending many emails and speaking to customer service, all I get is "delayed delivery, wait 72 hours" email with no followup whatsoever.

I want the item...

I have not received my refund yet even after 7 days completed and they dont redponse well and true information.

This failed product was returned and pickedup. In the name of 24 hours still i dont receive my refund.
ITEM NAME Novo Orthopedic HR & Memory Foam 5 Inch King Size Mattress by SleepSpa

ORDER ID[protected]...

I ordered a bed (Rs.39000) from Pepperfry after being misled by the company about the 25% cashback, which they claim to be equivalent to as many rupees, but tell you nowhere that they expire within 7 days and can't be redeemed fully in subsequent orders (only 25% can be redeemed each time).

As soon as I realised this pathetically sly scheme, I tried to cancel the order, but they are changing me 2.5% of my order value (Rs.975),...

I ordered a bed and applied the 'DIWALI' coupon code for a 25% cashback to the pepperfry wallet as mentioned in the promo. After paying Rs.39000 the company credited 9420 cashback points, which the company claims in its app to be equivalent to 9420 rupees. But now when I try to buy another item and use the cashback, the company doesn't let me use more than 30% of the cashback amount and the cashback amount expires in 7 days, which was mentioned...

Hi,
I had ordered a product - Order no[protected] on 21st of Oct. but i had to cancel the item as I would not be available by 31st Oct when the product will be delivered and I had raised the cancellation request early when the product is not even dispatched from the source. But the team is denying the cancellation. Please help.
I need help and I cannot let my product remain unattended when I am not in my location....

Pepperfry's sly practices need to be checked. I placed an order for a 4-door wardrobe worth 15, 998. After the order was confirmed, i realized that it was going to take ~40 days to ship the wardrobe.

So I cancelled the order within 3-5 minutes.

Little did I know that Pepperfry wants to mooch off its customers by charging a 2.5% cancellation fee. So they cut 400 rs even though it cost them NOTHING.
br...

I made the mistake of ordering a set of four Green Jute Light Filtering 5 Feet Eyelet Curtain (1 Piece) by Skyloom from this website. One curtain was shorter than the other. The customer care says we will only refund the shorter piece and not the others. If you are not happy - we care a damn - never order again from this website.

Where customer-service is a flawless task with Myntra & Ajio & others, it's a nightmare with Pepperyfry....

ORDER ID:[protected]

a set of 3 cushions ordered.

1. product delivered 10 days late after multiple follow ups
2. wrong quantity delivered. only 1 product out of 3 delivered
3. wrong reverse pick up registered by company. delivery person refuses to pick up product

15 days of trauma, horrible customer experience....