Pepperfry Complaints & Reviews

I purchased sofa cum bed which delivered on 8th Aug, in one week lint came in fabric, sofa was in joint where color difference was there and stiching also opened from 2 places.

I raised complaint for replacement and initially pepperfry told me that it will be done, after 1 week they mentioned that vendor is denying replacment and post that as well they promised me that they will refund full amount to me and will pick the faulty...

I order a product from there website which was supposed to be delivered in 7 days, which got delayed by 4 days and then they cancelled my order without any reason.
I reordered the product with extra charges as the coupon I used earlier was not applicable anymore. Now Its again over their estimated time of arrival and they haven't delivered the order yet. I need compensation for my troubles and time in following up....

I do not like the lousy chair i received from pepperfry, the carpenter says that's the best it can be fixed. The chair is too high. I wanted to return it but they are convincing me that they'll send another carpenter to make it better but not accepting a return and refund. Terrible experience with pepperfry. I lost Rs.5049/- of my hard earned money to this lousy website. Order I'd.:[protected]...

I placed a return request for my order no.[protected] on 20th August, The products colour is lighter and the quality is not as per the image return has been cancelled even after submitting images of the defective product in which the defect is completely visible.

Pepperfry resolution team is unresponsive and arrogant towards its loyal customers. Need resolution for the same. Won't recommend pepperfry to anyone. Terrible customer...

I have purchased a "Kosmo Value Dresser in Natural Wenge Woodpore Finish by Spacewood" from Pepperfry. Order No.[protected]. The mirror provided by them is faulty and has improper balanced. The reflection wides the person in the middle of the mirror and narrows down quite a bit in the sides. The issue was noticed by me, my family members, different carpenters so I raised the issue with Pepperfry but they refused to entertain my request of...

Order no.[protected].
This item was shipped a day ago which does not fit my sofa perfectly. Hence o wanted the exchange or return whichever possible but neither customer care helped nor your website. Therefore I want the solution for this ASAP....

Hello Pepperfry team,

I have ordered for TV unit from Pepper fry and it is cancelled by Pepperfry team yesterday.

Today i got a call from vendor that he is ready for the shipment.

Now if i want to order the same unit, i need to pay Rs.8000 plus.

Why was it cancelled?
Now why i have to pay 8000rs bugs for the same unit.

Request you to take the money from my...

HI,

This is regarding my order #[protected] place on 7th of August and have received the order on 11th August. the machine was not working correctly and had manufacturing defect.
I have contacted pepperfry multiple time via phone calls and emails since 13th August 2022 and till now they have not provided the replacement order.
I had even spoken to the seller of the product and even their service engineer visited...

Hello, I Ordered a Bean Bag On 8 Aug Order no.[protected] They Say Last date of Delivery Was 20 Aug Ok I waited then After They whithout my permission they Chage Delivery Date to 8 Sep I mean what 18 days More Total 30 days to deliver on product I saw tracking details and I see My product already Shipped near Pepperfry Courier Service but they refuse to deliver they say we can't give you now I mean why not they Chage Delivery Date 20 aug...

Regarding - SmartGrid Ortho Hybrid Mattress Queen size By The Sleep Company (Ordered through Pepperfry)

Dear Ma'am/Sir,

I had ordered a mattress - Order ID[protected]dated 20 August 2022)
thinking it is a 10" thick mattress since the description mentions 10" as the thickness although the title mentions 8" thickness. In fact when I choose the filter for 10" mattress this product shows up. Thereafter,...

I just placed an order on pepperfry, but because of payment issue, had to cancel it immediately within 5 mins. But to my surprise it is showing 2.5% cancellation charge, !! This is unethical to say the least and kind of cheating. Nowhere it is mentioned while placing the order about cancellation charges and in small letters mentioned in TnC. Please refund my money asap....

Order[protected] GIVE MONEY BACK It is not even a month and your products are fully covered by fungus in and out. It all started after a week but I ignored it as much as possible. But it is increasing drastically and now the whole wardrobe is covered by fungus.
Now even the bed and another cupboard have also started catching fungus which I had ordered by mobile number [protected]. Take everything back. Already I am suffering from fungus...

I have ordered sleep company Matress from pepperfry app and it was clearly mentioned on product page that if product is damaged it is applicable under 7 day return policy from pepperfry. And the Product which i received was damaged .I filed a complaint on same day on 5 th august and since then they are delaying my request...

Hi,
I placed the order for Atomberg Renesa 1400mm 32 BLDC Ceiling fan on 27th July 2022 by paying ₹ 3, 854 online completely.

A wrong product was delivered to my door step in mysore on Tue, 02nd Aug'22 through Xpressbees Tracking ID: [protected](Xpressbees). Just by looking at the Size of the product I was doubtful.

Once I opened the outer package it was clear, I was cheated and they delivered a wrong...

My order number is[protected]. I have ordered Braco King Size Bed With Box Storage In Wenge Finish By Mintwud and it was defective. I have placed 8-9 complaints for pick up but every time their support team and warehouse team come up with some excuses. Now they stopped responding to emails and calls. I have raised the issue on 31 July 2022 they have get the bed dismantled on aug 1 and till now its laying in my bedroom. Nobody is repsonding....

Order Number[protected]
Date- 15th July 2022

We are extremely disappointed with the order with I sleep seven, supra reversible mattress from pepperfry. They have named a single bed as queen size bed, and after ordering and paying the price they bring a single bed to my house. I never asked them to return, but all I needed was a replacement of mattress from single to queen size and I was more than willing to pay the balance...

This is regarding Queen size bed we had ordered from Pepperfry online portal (https://www.pepperfry.com/) and which got delivered on 14th July.

There was a defect in the bed delivered . Storage section of the bed was having clear gap and after a week we saw small cockroaches coming from those gaps hence we initiated a return on 29th July 2022.

A CS agent called and asked me to capture the bed defect in image...

With regards to the Pepperfry Flash Sale using the coupon code "Flash"
The advertised message says 100% cashback (see first image).
I even asked the Pepperfry customer service if there is any catch or hidden clause before making the purchase on order.
And I was told there is none and that within 24 hours the refund would be made on my pepperfry wallet.
Tried looking for the terms and conditions which I could not...

Hi: I ordered a room partition set. The color of the set is lighter than expected. I immediately called for the return but customer care is not taking back. Please should not buy from online Pepperfry as there will be no return....

Order number: Order no:[protected]
I purchased the product from the pepperfry, but as product was not matching with our room asthetics and doesnt look good as per web image and also width of the product was more than we desired, we wanted to return the product.
But Product cant be returned . As per executive from the pepperfry
1. My return request got autoclosed with out any information to me and seems like attempt has...