Pepperfry Complaints & Reviews

I have order from pepperfry.My order number is[protected], but at same time my family member made the same order because in order[protected], i was getting the message of transaction fail from pepperfry, so i had order the same product from different account and the order no is[protected]. So, i canceled the previous order[protected]. So, they refunded the amount but they cutted the 2.5% in it, which should not be done because i have already...

Buying Experience - I have ordered one Mintwood Computer Desk for WFH worth price was Rs. 10, 853. I made the payment with my credit card; and the order was placed immediately.

Change the product - After 5 minutes to placing the order, I have realized that I have placed order for a wrong product; and I need to cancel the order and purchase the correct product.

The Problem - As, I was placing the order, I was...

Ordered one analog wall clock . Product dimension mentioned in app was 10.5 inches. But I received it smaller in size. Multiple calls, multiple chats, mails, sent the product pics with measuring tape also . Going thru hell from last 3 days . And today at last got call that the product is right in dimension. Will share images, any one can tell that it's small in size a mentioned by them . It's sheer torture and online theft . Not expected...

Guys never shop from fraud company named pepperfry as
i ordered from pepperfry order no[protected] decorative wall clock worth 5100 rs after discount but I recieved wrong product for which I even have unboxing video as proof and instead of providing resolution they have accused me of lying instead. very poor. i suggest every one to never shop from pepperfry. they are frauds and they have insulted humiliated and mentally harrased me....

I bought a wardrobe from pepperfry website (order number[protected] which was swiftly delivered to me. Next day I was shocked when I checked the quality of wooden board. It was mere 12 mm board and a thin cardboard supposed to be used as its back. I refused the assembly and immediately made a return/refund request. The customer care executive gave me another shock when he said they can’t do anything about it and it won’t be taken back....

I ordered a gaming chair last year on 24th August from pepperfry.com. The order ID for the same was :[protected] and costed me 11076 rupees.

A few months back I started having issues with the chair. The upper layer of fabric started to come off. The recliner lock mechanism is also not working which means the back of the chair reclines even with very less force (which means I cannot take back support and started having pain in...

I had purchased a product worth around 25000 in pepperfry and cancelled as it was not required. I was expecting refund in bank account as Amazon kind of ecommerce send refund to Bank account. Pepperfry had put the money in pepperfry wallet which i am not aware. I made a small purchase to check if I can use that wallet amount. So i utilized 200 rupees out of 25000. I then enquired if I can get the available balance in wallet to my bank account....

Hi, I placed and order #[protected] on 12-july-2022 at 8.05am and cancelled the same order within 2 hours. However, customer care charged 2.5% as cancellation charge, even though the order is not confirmed or order not packed or order not dispatched.

This is unfair. For what reasons are they charging cancellation fee. This is very wrong means of making money.

Kindly look into it.

Thanks
Ramesh...

I had purchased an Oriel Solid Wood Single Bed with Storage from Pepperfry on 20th February 2020.
Item ID is FM1694477-S-WH32491.
The amount paid for this product is Rs.25399 including all taxes which also has a warranty of 3 years. On 19th of June, the support between the two ends of the bed broke in between as there appeared a crack. So, on 22th June, a furniture specialist had visited and checked and observed the furniture...

I just paid an amount of 21820/- on pepper fry, but the order shows cancelled. I did everything to recover the money from them or atleast place my order. They are not helping, 21820 is a very big amount. I trusted this company. I want my money back or the order to be placed. This is such a scam....

There is no updated status for order I'd[protected] since 13th June.
Delivery date was 20th June but still not delivered....

I brought a Ana 3 Seater Sofa in Garnet Red Colour.
ORDER ID:[protected]
ITEM NAME: Ana 3 Seater Sofa in Garnet Red Colour - Mintwud by Pepperfry
SKU: FN1745972-S-PM36263
The Item was purchased on 25/11/2021 and had a warranty of 36 months. After few months stiches started removing.
i have raise a complain on June 3rd for the same.
After 20days they came and said merchant are not responsible for stiches...

Online purchase date: Mon, 30th May'22
ORDER ID:[protected]
ITEM NAME: DeLonghi 1350W EC685.M Espresso Coffee Machine
Delivered on : 04th Jun

Seller sent me used product when I have ordered brand new. On opening the box milk smell was coming. You can see Coffee stain on frother in photo. Coffe was also stuck in machine as if it was used very much before. Spoon has coffee powder on it.

I instantly...

I ordered a drawer cabinet from pepperfry.com. it was supposed to be delivered on 6th june instead was delivered late on 12th. As i just had a baby i was in dire need of this product. When it reached me nobody contacted me for its assembly. I myself had to call the customer care and request assembly. Until then i hadn't opened the parcel as the technician appointed comes and does the same. When finally the technician came and opened the color...

Not accepting the returns even the return window is open stating that the defective product is just client perception.
Very pathetic and poor quality staff very rude and impolite towards customers ....

Had placed an order for a single seater chair on 5th May 2022. It was to be delivered on 2nd June 2022. The same is yet to be delivered. ALso there is no correspondence from the company w.r.t delay in shipping the product....

I have visited juhu pepperfry studio on 05.06.2022 for purchase of bed and sofa set(3+1+1) the executive there showed the products and explained the differences in their website and told that tomorrow offer is going to end and you will not get at this price and if you order from pepperfry studio you will get at a better price than you order yourself through online. Next day when the executive called me i have informed to call him in the evening...

I placed an order for a sofa at pepperfry studio #[protected]. After order was placed, i was told the delivery time is after about 3 to 4 weeks. As I can't wait for that long, I spoke to customer care to cancel that order. However they are saying they will levy 2.5 percent cancellation charges which is not fair. Need immediate action to refund in full without any charges....

This is regarding my current experience with pepperfry. I had wasted 3 weeks of my time for a single product and at last I had to cancel the product in frustration due to false commitments by pepperfry team and unable to provide any solid update regarding the product.
I had booked a Bed SKU: FN1921173-S-PM35052 on 16th May.
The product was delivered on 23rd May and the Carpenter came on 24th May. While doing the assembly he...

We have purchased the furniture, 3 door wardrobe,
No information given about warranty clauses mentioned in the website.

While Booking it was told that 12 months all over standard warranty is applicable .

This is really hurting that the reputed company is doing such un acceptable things.

Copy of tax invoice, single page is enclosed for your reference.

It is requested to...