Pepperfry — Bad chair delivered

Address:400070
Website:www.pepperfry.com

This is about the item 'melvie side arm chair' from the order[protected].

Back rest of the chair was very loose when delivered — which means it goes backwards when you try to rest your upper torso on it. The guy who delivered the chair requested me to accept the chair and he would send a carpenter to fix the loose back. As it was the very first delivery from pepperfry, i accepted the delivery. Ii raised a complaint and after so many follow ups from my end, a pepper fry carpenter came and put some clamps on the underside the chair which reduced the backrest movement.

After a weeks time, the backrest started to make a big squeaking noise, whenever somebody sits. I initiated a return but it was denied indicating that the return should have been done within first 7 days itself.

After spending close to 8500 rupees, i cannot live with a product which squeaks right from the first month till the end of its life. This is the risk of buying furniture online and ecommerce furniture company should understand and cover the risk or else people will never have confidence to buy furniture online without sitting and feeling it.

Pepperfry cfo (Neelesh talathi) came last sunday to my home along with their delivery team as a courtesy call to take customer feedback and i showed him this chair as well. Alas, i missed gathering his contact details.

I do not want a refund exactly but i am surely looking to get a new good chair of same type instead of suffering from this squeaking and defective one. After all, i spent my hard earned money on it.
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