[Resolved] Pepperfry — Bad quality item and no refund initiated (worst service ever) | |
I ordered a carpet from pepperfry for Rs 1500 .. but i received a mat quality material instead (so third rated .. not even worth 150 Rs) ..When i asked for a refund .. they keep saying they can refund only if its damaged or size is not correct and they give a damn about the quality received and i have to live with it … Is this the way they treat the customers ?? Is there any way i can take this case up to consumer court ?? I want to teach these guys a lesson .. .
My order order no is[protected] Was this information helpful? | |
Complaint marked as Resolved
Pepperfry customer support has been notified about the posted complaint. Verified Support Apr 10, 2015 Pepperfry Customer Care's response Hi Surya,
As per the telephonic convesation e have arranged for the product to be picked from your place and a refund has been initiate from our end. We would definetly pass on the feedback to our representatives to be more sensitive and not provide with an automated response for all queries.
Regards,
Team Pepperfry.
Verified Support Apr 14, 2015 Pepperfry Customer Care's response Hi Surya,
As per confirmation from you the product has been picked up from your place and as promised we have initiated a refund a well. Hope your query ha been resolved and you will look past this experience and give us another chance to prove ourselves.
Regards,
Team Pepperfry.
Verified Support Apr 14, 2015 Pepperfry Customer Care's response Hi Surya,
As per confirmation from you the product has been picked up from your place and as promised we have initiated a refund a well. Hope your query ha been resolved and you will look past this experience and give us another chance to prove ourselves.
Regards,
Team Pepperfry.
Verified Support Apr 14, 2015 Pepperfry Customer Care's response
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Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
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As per the conversation the product has been picked from your place and a refund has been initiate from our end. We hope you will look past this experience and give us another chance to prove ourselves.
Regards,
Team Pepperfry.