[Resolved]  Pepperfry — Cheats customer with bad products

Address:

Bangalore, Karnataka

I had placed a order of 20 items ranging from Home furnishings to kitchen appliances from Pepperfry on 3rd July 2015 (Order No.[protected] I received 2 towel set Eurospa Deluxe Jacquard Green (Set of 4) SKU: FU1251356-S-PM4179 & Eurospa Deluxe Jacquard Red (Set of 4) SKU: FU1251353-S-PM4179 which looked good as per the design. I did a pre use wash and was shocked to find the towel badly shredding its wool and millions of tiny thread particles were all over my house and even it could be easily pulled out by bare hand without much effort. Now this was seriously dangerous as my husband has a severe case of dust allergy and if inhaled these small tiny particles he would need medication. I called the pepperfry team and they outrightly refused any take back or exchange stating it was not in their policy. They said that this was a good quality product from their seller and they will not refund the product as its of standard quality. I threatened them i will write to the consumer forum and they cancelled my EMI option with citibank as a give back from their side. This behaviour from the customer care team was a shocker let alone the bad bad quality towels. After spending 2000rs of these bad quality towels I am now sitting on a bunch of towels of no use. I feel cheated and abused from the pepperfry team. A bunch of Cheats for sure.