[Resolved] Pepperfry — Complaint against Wall shelves

richiii

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I ordered wooden wall shelves from Pepperfry Few days back. First the color I selected was totally different to what I ordered. I found that wooden shelves to be broken from different sides, the wood is of pathetic quality, the shelves are not completely painted and it has rough patches. The main issues is the pits made for the nails to hang on the mall does not make it hang properly or completely to the wall. It always falls downwards. Awful experience with them. Then I raised this complain twice to consumer help line members .they always assure me that they would get back to me and refund the cash. They actually have not got back to me for the same. I need my cash back.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2015

Pepperfry Customer Care's response Dear Customer, At Pepperfry, we do not anticipate to upset our customers and disappointed to hear about your concern. Apologize for the unpleasant experience that you had. Please provide us with the order no. for us to assist you. Regards, Team Pepperfry.