[Resolved]  Pepperfry — Complaint No:[protected] Fridge delivered to incorrect address

Address:	Mumbai City, Maharashtra
Website:	pepperfry.com

Complaint No: 01092137 I ordered a refrigerator with Pepperfry. On 8th Dec 2015, I noticed that it is shown as delivered on the website & the blue dart courier website, but I have not received my product. Being a prepaid order of large amount, i got concerned & called customer care, who raised a complaint & said would get back to me. They called next day and said it will be delivered in the next 3 days. I called in repeatedly asking them to ensure that the delivery was done as specified as I had to travel to the location of delivery specially. However the time frame passed but stil no update or sign of product. I called in again to helpline who assured me to give them 1 more day but no action. When I called in yesterday, they tell me they wil refund the money as they cannot trace the product and i should order it again. The product price has now gone up by 5000 so i asked them to compensate with a coupon but no reply. I also requested for escalation but the team calls and says same thing. I also asked for manager call back but no reply yet. I have been terribly inconvenienced by this as I spent money to travel to delivery location but stil did not received product. Waste of time & money. And this is the second order that the same thing has happened to me. the 1st time i let it be because the value was lesser & after raising complaint with courier, they got it delivered, but this time it has crossed all limits. Hence I would be taking this up legally and taking action against harassment from Pepperfry