[Resolved] Pepperfry — complete cheating | |||
My name is Murali and my order on pepperfry.com is[protected]. If there is any working brain or a computer at this rotten *le outfit, you can look up the history of the order number. I placed the order for a relaxing & folding chair, as in this picture: http://www.pepperfry.com/olida-relaxing-foldable-chair-1041302.html?pos=11:1 as anybody with a working brain would agree, this is a simple wooden equipment, and does not need more than a week to make. However, for an order placed on 15-July-2014, the website claimed the shipment will happen on 9-Aug-2014, more than 3 weeks. I still agreed, and patiently waited for 9th Aug, with a reminder on 6-Aug-2014. Come 12-Aug-2014, the chair is never shipped. So, I called up the organization and I got a response, " we have already registered your complaint some time back and we need a further 48 hours to find out the status" .I wonder . A chair is either made or not made. life is that simple isn’t it? why do you need 48 hours to find this simple one line answer? Truth is they just don’t check the status . they are just cheating. If you have too much money to lose, think of buying from pepperfry. otherwise just buy from your next door carpenter, whom you can rely on. Was this information helpful? | |||
Complaint marked as Resolved
Pepperfry customer support has been notified about the posted complaint. Verified Support Jan 09, 2015 Pepperfry Customer Care's response Dear Customer,
At Pepperfry we do not intent to disappoint our customers and disappointed to hear about your concern. While our apologies may not lessen the inconvenience caused to you, we sincerely extend the same. We agree that such standards of service are not acceptable and will take care that such lapses do not recur. We will be in touch with you to redress the issues you’ve raised.
Regards,
Team Pepperfry.
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