[Resolved] Pepperfry — Faulty coffee table delivered - order# [protected]FM1250953-P-OD1955

debas79

from Gurgaon, Haryana

Address:

Kolkata, West Bengal

Hi Everybody, I have ordered a coffee table in the month march'2015, which was suppose to get delivered in the last week of April'15, but they came for delivery today (i.e 16th may'2015). Person who came for delivery unable to fit the glass, also the finishing is pathetic. They were consistently insisted me to keep the product and sign on a delivery slip, which I have refused and returned the product. In between someone called me from Mumbai and told that they will not able to deliver the product and they are processing the refund. After 8-10 days when I called their customer care, they said they doesn't have any clue and product is in transit. Now I want to get refund with interest as I have have taken the product on EMI. Thanks & Regards Debasish Roy Chowdhury [protected]

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

May 19, 2015

Pepperfry Customer Care's response Hi Debashish, We hope the telephonic conversation was helpful. We are processing a complete refund for the order. We regret the experience you had to go through with us. We have also made a note of the phone call you received from the person asking for your card details. We will get this checked and rectified as well. Regards, Team Pepperfry