[Resolved]  Pepperfry — Horrible worst quality product from pepperfry

Address:	Mumbai City, Maharashtra, 40070
Website:	www.pepperfry.com

I purchased a katsu mintwud queen bed (order no[protected] from pepperfry and regret having purchased it now and getting screwed by trusting you. what is the use if the product starts to wobble, breaks down and is of substandard quality. i have spent a huge amount (~16k) for the product which is not for even 1k too. they have spent huge amounts of money on advertising and developed a brand without any substance or content. i called up the service representative several times to explain the product staus but they bluntly states that once they sell the product the job is done! the customer executive directly says that they dont have experienced carpenters too.

The only one wrong thing i did is showing some mercy on the carpenter who assembled it and not given complaint on him since he screwed the assembly and wrongly fitted and damaged the product. after 2 weeks, suddenly all parts of the product are coming out and we afraid even to sleep on it as we dont know when it will break. once i see the damage if i cal them, they say the return policy is finished and no warranty for the product.

I'm not sure what is the integrity of the company since they can't stand on what they deliver.

They will only say sorry and can't understand our pain or issue. all are routine customer executive responses.

Sorry to have trusted you guys a lot even though everyone critized you and teached me a very good lesson.

If you want to beg money, i would have given you but you cheated me by selling worst quality product for high cost.