[Resolved] Pepperfry — Incomplete shipment of Order #[protected]. | |||||
I ordered King size bed on 13th Aug 2015 & paid the full amount. I was told that the bed will be delivered on 28th Aug. But on 28th they delivered only head & foot frames. The side frames & central frame were missing. I immediately took the photo & sent mail to customer care. I also called up customer care & raised the complaint on 28th Aug itself. From then till now that is 21st Sept I regularly following up via phone & email but they are not proving me the delivery date of missing parts. My humble request to them is to complete my order as early as possible. The frames are of no use & they are occupying my room. It is now almost 24 days & i am not getting any reply from Pepperfry team. Was this information helpful? | |||||
Oct 6, 2015 Complaint marked as Resolved Finally I got the complete bed. Thanks to Ashwini for the support. Also thanks to Consumer complaints forum. I did got call & mail from the pepperfry regarding this issue. Verified Support Sep 21, 2015 Pepperfry Customer Care's response Hi Ritesh,
Please accept our apologies.
Our team is working on getting the replacement at the earliest and we will call you with an update tomorrow.
Regards,
Team Pepperfry
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 2 Comments | |||||
Comments
Complaint about unfinished product shipped
No one came to fix it once came and said tools are not were did product when shipped will check called twice customer care but no decency to call back me laterCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
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I got a call today but it is mentioned to me that the vendor is preparing new bed & bed will be ready by 27th of Sep in Rajasthan. After 27th Sep it will be shipped from Rajasthan to Mumbai & then from Mumbai to Pune. So the exact date is still not clear. It is mentioned that approximately 1st week of Oct the bed will be made available in Pune but still they are not sure. So lets say if it is shipped on 3 or 4 Oct then it is almost 38 days delay + numbers of phone calls + number of emails + 38 days my bedroom space was consumed by the partial frames of the bed & mattress. This is the most unprofessional way of serving customer & worst customer support ever expected from company like Pepperfry. I did choose pepperfry after watching TV commercial ads & thought it will be genuine. But looks like my expectation & analysis were wrong.
-Ritesh.