[Resolved]  Pepperfry — Led bulb not replaced which was under warranty

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www.pepperfry.com

I purchased 2 ACS LED bulb from pepperfry with order number[protected] on dated 15/06/[protected]@15:28:38 IST which was under warranty of one year. Out of 2 bulb 1 bulb was blown on 01/12/2015, so i first contact pepperfry team on 02/12/2015 for replacement. After that many time i contacted pepperfry team for same. Every time they reply give some time to solve issue also they demand supporting document. So i submitted on supporting document to them. On 18/12/2015 they agree to refund me but for that i should submit actual purchase product photo, so on next day i submit same. On next day i received mail from pepperfry team in which they mention 30 days crossed so refund not initiate by them. They not give me replacement or refund and every time demanded please give us this supporting document or please give us some time to resolve it. I every time follow them but now i feel they don't want to give me replacement or refund and they only waste my time. This on line site cheat customer, so i request you to look into the matter and justice me. Desirable Solution : Refund I here attach all chat conversation for your kind consideration 02.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'vincy' vincy: Good Afternoon, Welcome to Pepperfry. How are you doing today? Pradip Virpara: Hi Good Afternoon vincy: How may I help you today? Pradip Virpara: I ordered 2 pieces bulb of ACS LED bulbs with Order No.[protected]. This item comes with 1 year warranty. Now 1 bulb not working. How i avail warranty? vincy: Certainly I will help you with that vincy: Please wait for 2 to 3 minutes while I check this for you. vincy: Thank you for your patience. vincy: And sorry for the long wait vincy: You might have received a user manual and warranty card vincy: Am I correct ? Pradip Virpara: There is no manual and warranty card with packet. vincy: Okay vincy: Allow me a minute vincy: Thank you for your patience. vincy: I am escalating this issue to the concerned team, allow us 24-48 hours, we will get back to you with an update vincy: Just to let you know there will be a small feedback after the chat, vincy: Just one question asked (Yes or No) vincy: Click on "End Chat & Leave Feedback" before ending the chat. vincy: Please be online while I give you the case no. for the same? Pradip Virpara: okay Pradip Virpara: How will you inform me? vincy: Thank you for your patience. vincy: 01078904 vincy: This would be your case number vincy: We have your details vincy: We will contact through email, if required might call you as well vincy: Please do not close this window. Click on "End Chat & Leave Feedback"n for the service I had provided you on the chat now & fill the survey up.:) vincy: Is there anything else that I may help you with? Pradip Virpara: okay Pradip Virpara: no thanks wait for upto 48 hrs vincy: You're Welcome. vincy: Please do share your feedback Just one question asked in the survey vincy: Thank you for contacting Pepperfry.com. Have a Nice Day 08.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Asmita' Asmita: Thank you for contacting Pepperfry chat support, how are you doing today? Asmita: I see that under order number[protected] you had ordered - ACS LED Bulb - 10 W Pradip Virpara: Now more than 6 days passed out there is no any update from your side Asmita: I apologize for the inconvenience caused. Asmita: I see that product that you had ordered does not have warranty Asmita: http://www.pepperfry.com/acs-led-bulb-10-watt-1226095.html Asmita: Please visit the link Asmita: This was the product ordered Asmita: we have not mentioned anywhere in our description about warranty Pradip Virpara: okay i have screen shot of your advertisement, if you need i will send you. Asmita: You can share us the same because as per the details I do not find the product have warranty Asmita: Please send us details at [protected]@pepperfry.com Asmita: If the product have warranty we would surely get service center details from vendor and help you Pradip Virpara: Ashima more than 6 days passed out what your team did doring this time? Pradip Virpara: i will send you mail from my other mail ID: pradip.[protected]@ril.com right now, okay? Asmita: ok Asmita: Is email been sent? 09.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Kritika' Kritika: Hello, Welcome to Pepperfry. How are you doing today? Pradip Virpara: hello good morning Pradip Virpara: i yesterday sent mail from my registered mail ID Kritika: I apologize for the inconvenience caused to you. Kritika: Please wait for 2 to 3 minutes while I check this for you. Kritika: Thank you for your patience. Kritika: http://www.pepperfry.com/acs-led-bulb-10-watt-1226095.html Kritika: Sorry for the delayed response. Kritika: We are yet awaiting the response from the concern team for the warranty related contact details. Kritika: You will be contacted in next 24 to 48hrs and this will be sent to you. Kritika: I have already got this escalated to the releavnt team following up on the same. Kritika: I am sorry this has been long delayed Kritika: Give me a chance to get this arranged for you Pradip Virpara: i already send you screen shot of your advrtisement in which you mention 1 year warranty. Kritika: Yes we do have the information on the product page under overview as it has 12 months warranty Kritika: Be assured these details will be given to you Kritika: Is there anything else that I may help you with? Kritika: Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) Pradip Virpara: okay i will wait for upto 48 hrs. If i not got any resolution within time i will go to consumer forum for same. Kritika: Be assured I have already got this notified to the person following up for the same, and informed to get the details sent to you on next 24hrs to maximum 48hrs. Kritika: I apologize for the inconvenience caused to you. Pradip Virpara: okay thanks 11.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'vincy' vincy: Good Evening, Welcome to Pepperfry. How are you doing today? Pradip Virpara: Pradip Virpara: vincy more than total 9 days pass out and also more than 48 hrs passed out after your last commitment, now i go to consumer court for justice. vincy: Please wait for 3 to 4 minutes while I check this for you. vincy: I am working on your query. Please allow me some more time. Pradip Virpara: how much time? i already give you more than 9 days. vincy: Thank you for your patience. vincy: And sorry for the long wait vincy: Pradip, I can understand your frustration vincy: But be rest assured, we will solve your issue vincy: This product has an year warranty vincy: We apologize for the inconvenience caused to you . Pradip Virpara: Vincy this is not my frustration vincy: Concerned person who is assigned to your case is not working today Pradip Virpara: This is your problem vincy: So I would request you to allow us a days time more, I will make sure that concerned person calls you tomorrow and update you on the same vincy: I can understand you are been patiently waiting for more than a week, but I would request you to allow us one more day Pradip Virpara: I already give you time as you required but now i have not option to give you more time vincy: A last day Pradip Virpara: tomorrow i will raise my problem in consumer court. vincy: We will try our best to get your issue resolved at the earliest vincy: I would have done the same thing, If I would have been your place vincy: Please do not close this window. Click on "End Chat & Leave Feedback"n for the service I had provided you on the chat now & fill the survey up.:) vincy: Is there anything else that I may help you with? 12.12.2015 14.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Asmita' Asmita: Thank you for contacting Pepperfry chat support, how are you doing today? Pradip Virpara: what about your fake commitment? Pradip Virpara: I also chat on 12.12.2015 and at that time again give me fake commitment that my problem will resolve before end of day. Pradip Virpara: Now time to raise my complain to consumer court Asmita: I see that we have escalated issue to concern team to know service center details on 2nd dec Asmita: However I see that there is no further update over the same Asmita: Kindly allow us time till evening Asmita: I will send request for a call back from concern person to whom your issue is been assigned Pradip Virpara: not now. Every day you give fake commitment. your concern team has no interest to solve problem. So i have last option to raise my complain to consumer court. I don't believe in your fake commitment. Your online site cheat me. As per your 2.12.2015 chat i already send proof on concern department on same day but your concern team don't want to solve problem. Asmita: Kindly allow us time till evening, you will receive a call back with details Pradip Virpara: why shall you need time for evening? why not immediate your team contact me? I think you and your team only time pass with me. If you realy want i don't raise complain in consumer court than give me reply within 10 minute. If there is no communication within 10 minute with me than i will raise complain. Now time start. Pradip Virpara: @10.20 minute i will raise complain in consumer forum Asmita: Kindly allow us sometime Asmita: we need to get details from vendor and then we can help you service center details Pradip Virpara: i already give you enough time but now i give only 10 minute. Pradip Virpara: what did you do since last 12 days? Asmita: Our escalation team was awaiting for a response from our concern team to get service center details Asmita: Kindly allow us sometime Asmita: we will contact you soon with details Pradip Virpara: this is only time pass trick Asmita: I have sent an email to concern person to whom issue is been assigned so that call back can be made with current status Asmita: Kindly allow us sometime, we will try to resolve issue soon as possible Asmita: Is there anything else that I can help you with? Asmita: Please do not close this window. Click on "End Chat & Leave Feedback" for the service "I had provided you" on this current chat session. It was great chatting with you, take care :) Pradip Virpara: now i will going to raise complain in consumer forum Asmita: You have complete rights to complaint Asmita: However I will request you to wait for sometime Asmita: we will contact you soon with details and try to resolve issue soon as possible Pradip Virpara: okay thanks, now i raise complain in consumer forum. Asmita: You will receive a call back from our end soon with details Asmita: Is there anything else that I can help you with? Asmita: Please do not close this window. Click on "End Chat & Leave Feedback" for the service "I had provided you" on this current chat session. It was great chatting with you, take care :) 18.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Kritika' Kritika: Hello, Welcome to Pepperfry. How are you doing today? Kritika: How may I help you today? Kritika: As I see you are referring to check warranty, may I know have you selected any product? Kritika: Please wait for 2 to 3 minutes while I check this for you. Pradip Virpara: i recieved call from your side on 14.12.2015 and told me that vendor will be contact within 3 days but now more than 3 days passed out there is no contact from vendor Pradip Virpara: now i will raise my complain in consumer court Kritika: Be assured give me a chance I will get this resolved today. Pradip Virpara: how much time i give you chance? Pradip Virpara: i had already chat you with on 09.12.2015, what did you do? Nothing so i don't give you more chance. Pradip Virpara: today i am sure raise complain in consumer court. Kritika: I apologize for the inconvenience caused to you. Kritika: I am working on your query. Please allow me some more time. Pradip Virpara: every time you apologized but not give me any solution, you and your team time pass with me. Pradip Virpara: no more time. I only wait for next 10 minute Kritika: Thank you for your patience. Pradip Virpara: call me on [protected] within 10 minutes Kritika: I have got this notified to the relevant team I am sorry this has been hassle for you, I have got this notified to the relevant person following up on the replacement. Kritika: They have also informed, you will be contacted by the vendor on Monday and this would be resolved for you. Kritika: You will not have to follow up on the same further. Kritika: Please wait for 2 to 3 minutes while I check this for you. Kritika: I have got this notified to the team. We are canceling the replacement, refund will be processed. Kritika: However I will request you to send us the image of the product you have received. Kritika: I will request you to login with your registered email id and click on my orders, you will have a return tab. You may then be able to add the images. Kritika: If incase you are unable to send us the images through the my a/c process request you to follow the below link:http://www.pepperfry.com/write-to-us.html Kritika: Click on New complaint or feedback and add the images. Kritika: Once we receive the images, our dedicated team for the return request will get back to you in next 24hrs after they validate the images. Kritika: I will stay connected while we receive the image and I will get the refund processed now. Pradip Virpara: which image? Kritika: The product which is been delivered to you. Pradip Virpara: i already send you image Kritika: I see you send us the image of the warranty details, we need the exact product image Pradip Virpara: okay Pradip Virpara: at present i have not image of product Kritika: I will be connected, and give you the refund reference number. Kritika: You may click the product image, actually been delivered to you. Once we have received it we will get the refund processed. Kritika: I apologize for the inconvenience caused to you. Pradip Virpara: i will send you at evening when i will reach home Pradip Virpara: please send me refund reference number Kritika: Sure, once we have received the images, you will be contacted, and the refund status will be notified. Kritika: Post the image is received, the refund will be processed in 24 hours. Kritika: Once the refund is processed from our side the bank processes can take up to 7 to 10 working days for the credit to reflect in your account. Kritika: The refund processed will be under the name of /Trendsutra Platform Services. Pvt Ltd.” Kritika: I apologize for the inconvenience caused to you. Kritika: Is there anything else that I may help you with? Pradip Virpara: okay i will send you image at evening. Pradip Virpara: no thanks Kritika: Thank you for giving me a chance to resolve this for you, though the resolution is not your expectation, however even I am bound to the policy Kritika: Is there anything else that I may help you with? Kritika: Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) 19.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'nakul' nakul: Hello, Welcome to Pepperfry. How are you doing today? Pradip Virpara: nakul can i chat with kritika? nakul: Sir may I help you for any of your query ? Pradip Virpara: yesterday i chat with kritika for refund and she replied me to upload images of product which i was purchased, so i here upload image. She sent me link in which i upload image but asking for reason. What reason i can mention? nakul: Certainly I will help you nakul: May I have the Order number please? Pradip Virpara:[protected] nakul: Thanks nakul: Sir may I know are you using this linkhttp://www.pepperfry.com/write-to-us.html nakul: ? nakul: In that please select the reason as ''Return'' Pradip Virpara: yes nakul: please type the order number also nakul: Is there anything else that I may help you with? nakul: Just a small request nakul: After you end this chat nakul: Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) nakul: Please for me Pradip Virpara: okay i upload it nakul: Thanks Pradip Virpara: as per kritika's commitment i will be contacted within 24 hrs by you, is it okay? nakul: Once we receive an image from your end our concern team will get back to you in 24-48hrs of time nakul: Be rest assure for the same nakul: Yes sir be rest assure for the same nakul: Is there anything else that I may help you with? nakul: Sir for me don't forget to Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) Pradip Virpara: can you check? Pradip Virpara: my photo is upload or not? nakul: Sure nakul: Allow me some time Pradip Virpara: okay Pradip Virpara: also kritika told me when i will upload photo i will recieve refund request number, so please provide me refund request number nakul: Sir we have received an image in the word format nakul: 01095431 is the request number for the same Pradip Virpara: actually in image formate its cross your max limit so i copy this image in word format and upload it Pradip Virpara: it's okay? nakul: Its fine sir Pradip Virpara: okay thanks nakul: Our team will get in touch with you nakul: You're Welcome. nakul: Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) nakul: Thank you for contacting Pepperfry.com. Have a Nice Day 21/12/2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Mayank' Mayank: Hello, Welcome to Pepperfry. How are you doing today? Pradip Virpara: with reference to refund request number 01095431, i got yesterday mail from your concern team in which they mention that "we are sorry for the inconvenience caused to you. but as it's crossed 30 days money back policy, hence we would be unable to help you with the same and request you to please contact the service centre for the same" Pradip Virpara: what can next? Mayank: Sir, This order has crossed 30 days Mayank: We have only 30 days money back policy Mayank: This product was delivered in June Pradip Virpara: pls go through whole detail since i raise complain from 02/12/2015. If you are unable than told kritika to call me within 10 minutes in my cell no: [protected] Mayank: Sir, Even then the 30 days policy was crossed Pradip Virpara: this is very inconvenience for me to explain problem every day so please told kritika to call me within 10 minutes other wise i raise complain in consumer court Mayank: Sir, We have offered your replacement, However you have declined that. Mayank: We can only replace that we will not be able process refund for this product Pradip Virpara: can you arrange call back from kritika or not? Pradip Virpara: thia is my last warning to you Mayank: Sir, She is not available today Mayank: However I can arrange call back tomorrow. Pradip Virpara: okay i go to consumer court Pradip Virpara: no Pradip Virpara: not tomorrow Pradip Virpara: already you waste my lots of time Mayank: Sorry for inconvenience caused Pradip Virpara: can u read all issue? Pradip Virpara: what kritika mention in her last chat? Mayank: Sir, I have read all issues. Pradip Virpara: if i submit product picture after that i will get refund within 6 to 8 days Mayank: Give me some time Mayank: Thank you for your patience. Mayank: Sir, I have escalated this issue to our refunds team. Mayank: Please allow us 48 hours more and we will get this issue resolved Mayank: Once we receive confirmation we will initiate your refund. Pradip Virpara: can i will get refund or not? Pradip Virpara: i do not want your any fake commitment Mayank: Sir, Once we receive confirmation we will process refund Mayank: Sir, We do not give any fake commitment Pradip Virpara: when will you confirm? this issue open since last 19 days Pradip Virpara: every time you give fake commitment Mayank: We need 48 hours more Pradip Virpara: no i am not ready to waste more 24 hrs Pradip Virpara: every time you demand pls do this, pls allow us some more time Pradip Virpara: now i am tired Mayank: Sorry for inconvenience caused Pradip Virpara: so if you not give me confirmation within 5 minute than there will be no further communication from me, i raise my complain in consumer court. Pradip Virpara: i have sufficient evident to prove it Mayank: Sorry sir, But confirmation cannot be provided in 5 minutes Mayank: I request you to allow us some time and we will get this resolved. Pradip Virpara: okay we will meet in consumer court Pradip Virpara: okay we will meet in consumer court Mayank: Sir, That is your decision, However we will request your patience for 48 hours and we will get an update on this. Mayank: We will try our best to get this issue resolved Mayank: Once we receive email confirmation we will initiate refund Pradip Virpara: no you are cheater. every time you waste my time so i not give any further time to you Pradip Virpara: okay we will meet in consumer court Mayank: Sorry for inconvenience caused