Pepperfry — Misleading ads by pepperfry and hiding important information

Address:	560075
Website:	www.pepperfry.com

Order#[protected]

Pepperfry ads are misleading the customers and fooling them. I wanted to return/exchange one of the items in the order list but the customer care clearly refused saying that goods cannot be returned or exchanged unless it is damaged or there is a manufacturing defect. This is in total contrast to the Pepperfry ads where they highlight "Easy Returns" everywhere. No where during the booking process, the consumer is informed/warned that once the order is placed it cannot be cancelled. The main FAQs also does not state this. The "no cancelation policy" is somewhere hidden in their website which customer has to really dig through to locate. I am really surprised how Pepperfry does this so brazenly and is not being pulled out for it. This is a clear violation of consumer's trust. I demand that my request for return/exchange for product be fulfilled. Also, the misleading advertisements should be stopped.