[Resolved]  Pepperfry — No refund and nobody to contact except on call centre

Address:Mumbai City, Maharashtra

My order no is[protected]. I had to return the almirah i ordered. Its almost 20 days. Everytime i call on their customer care number i get a reply we have note down your request. Our team will call you but nobody calls. When i ask for senior team number nobody shares it. They say that you would get a call...but there is no call. I spoke to Mozi .. ...no reply is there. It is the way to handle customer. It means we shouldnot do online shooping...
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Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2015
Pepperfry Customer Care's response
We apologize for teh inconvenience caused to you. We tried calling you as well but the call was busy on another call. Please do let us when is teh best time to contact you. Regards Team Pepperfry
Verified Support
Apr 02, 2015
Pepperfry Customer Care's response
Hi Ami, We tried calling you again but it seems you were busy on another important call. This is in reference to your complaint on consumercomplaint.in, we would like to inform you that your refund has been processed on[protected] and it will reflect in your account within the next 7-10 business days under ‘Trendsutra Platform Services Pvt Ltd.(Our Parent company)’. Meanwhile we also get the product picked up at the earliest. We have sent you an email for teh same. Regards Team Pepperfry
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