Pepperfry — no warranty card in the package

Address:Pune, Maharashtra

Sir, Its been 3 months since i am trying hard to get my query resolved. I had purchased an earphone for Rs 1600.The product was good but there was no warranty card in the package. After using that earphone for 2 months, i stated facing issues. It worked correctly on one side but the other side went numb. When i tried to claim my warranty, they are asking for my warranty card. Since i don't have anything except for my product and my e-bill. The service center is true to their sides as they would be needing a warranty card for providing service.But this online merchant www.pepperfry.com is delaying to answer. They have stopped replying my emails. Neither do they answer my calls properly. I am submitting my order details. Sir please take time to go through it once. It has all the required details available. The service center denies the ebill which i have . They say that I dont have a proper warranty card. Since my earphone is too expensive, I have to get it corrected within my warranty cycle. Please help. I am fed up with my online shopping experience. Regards Piyush Narkhede
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