Pepperfry — Non delivery of products - order#[protected]

Address:	Mumbai City, Maharashtra
Website:	www.pepperfry.com

I have ordered some products through pepper fry on 30th march bearing order#[protected]. Unfortunately out of the 4 products ordered 2 have reached me and the other 2 are missing. I have been frantically calling the number[protected] many a times and every time they are asking for a 48 hour time from me to respond. The product looks like has been handed over to gati but they don't have any clue where the products are. They cannot even assure me a timeline by when the product is going to reach me. I have requested for an immediate refund of my paid amount if pepperfry cannot deliver the product but they are unable to do that as well. This level of customer service is not only unwarranted but disgraceful. This is a disgrace to the entire ecommerce industry as well as customers like me who shop a lot through the internet will start losing faith on products through pepperfry in particular.