[Resolved] Pepperfry — Not received my order after 2 weeks and 5 calls

Komal Sharma

from Pune, Maharashtra

Address:

Pune, Maharashtra

Order#[protected] from PepperFry. Order two items.. their website showed a Saturday delivery and hence gave my home address. They came three days later on a Tuesday after 11 AM when I was in office. I asked them to come before 11 AM the next day. Nobody came for the next 3 days. Then came the long weekend. All three days - Friday, Saturday, Sunday - I was at home. They came on Sunday and did the partial delivery. That is they delivered only 1 item. Its Tuesday today and I haven't received my second item yet. I have called them numerous times, they just say "sorry for the inconvenience caused" and then move on. Nobody has called be to check if I have received the order or not. In fact, I am getting emails asking me to provide my feedback on "order I just received". So they don't even know that I haven't received my order. How ridiculous can it get?

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2015

Pepperfry Customer Care's response Dear Customer, At Pepperfry we do not intent to disappoint our customers and disappointed to hear about your concern. While our apologies may not lessen the inconvenience caused to you, we sincerely extend the same. We agree that such standards of service are not acceptable and will take care that such lapses do not recur. We will trace the root cause of the problem and we will be in touch with you to redress the issues you’ve raised. Regards, Team Pepperfry