Pepperfry — noticed visible crack on exterior side and various other issues

Address:

Hyderabad, Andhra Pradesh

I booked Cassia Alluring King Size Bed vide above order reference number on 30th Dec, 13 and got it delivered within 24 days i.e. on 23rd Jan, 2014 and I was happy that goods reached me before committed time

When the box was opened for assembly, noticed visible crack on exterior side and various other issues like nuts jumping thread, 3'x6'.5" two-sheets provided was of poor quality, the wood texture and colour was not ok. I reported the issue with photographs on same day at email_ids: [protected]@pepperfry.com, [protected]@pepperfry.com, customer.[protected]@pepperfry.com, [protected]@pepperfry.com. The first two were relationship managers contact_id

I tried to reach @[protected]releationship managers ) and found it to be always on voice message with assurance to call back which never happened. I tried to reach on[protected]customer service) and several other contact numbers but in vain

Nitin M
+[protected]