[Resolved]  Pepperfry — Order Cancelled, Delivery Delayed and finally Order Unfulfilled

Address:

Krishnagiri, Tamil Nadu

I had ordered a 3-door wardrobe (Order #[protected] on 6th Oct '14. I placed the order after confirming from the website that the product was available. But, after 2 days, Pepperfry cancelled my order due to product unavailability with my money refunded after another 3 days. In the meantime, my account manager at Pepperfry suggested me to order a different wardrobe, this time only guaranteeing a successful and hassle free delivery and promising a compensation (in terms of discount) in they failed to fulfill the order again. As suggested, I ordered another 3-door wardrobe (Order #[protected] on Oct 8th. After a delay, they delivered that product on Nov 3rd and a carpenter was sent on Nov 5th. Pepperfry's carpenter opened the package and found one item/part missing and another defective (wrong drills and groves). I immediately informed Pepperfry and requested them (on Nov 5ht) to resend the missing and defective items (item 4 and 28). Pepperfry agreed to send the missing and defective items that day but did not acknowledge that on any written communication. I reached out to them 2 days later (on Nov 7th, today), asking for an update. They blankly asked me to return the product and said that they will refund my money back. I am yet to receive the refund or confirmation on the return status. I'm shocked that they have taken least care in ensuring order fulfillment. Pepperfry's customer care people have been reckless in addressing customer problems. I have paid the money during the order (a month ago) only to find that it was for nothing and that gives me a opinion that Pepperfry is a bogus and a fraudulent website.