[Resolved] Pepperfry — Order delivery

deepakemar

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I have done my order on[protected] for a dining table with chair, they committed to deliver the product on or before[protected]. Its 11 days (21 days over after order placed) over after the committed delivery date. The Pepperfry customer care team is not able to track the issue or track the product, (I am not understanding, then why such a team is working as Customer care). My account manager is Mr Irfan, as I am very lucky that, I got a chance to have word with Irfan regarding my product. All the other occasion I got an automated replay or executives replay that, Irfan is busy, he will call back tomorrow!. But it never happened except November 19. On November 19th Mr Irfan committed that the product will be delivered within 4 days. Today Sixth day no updation from Pepperfry or Irfan. I called again to customer care, the executive replayed he don't know the status, Mr. Irfan will call back TOMORROW!!!

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2015

Pepperfry Customer Care's response Dear Customer, We thank you for taking the time to review our products and services. It is only through your feedback that we’re able to maintain and where necessary, improve upon the service we provide to our valuable customers. We’re very disappointed to read of your experience with Pepperfry and apologize for the unpleasant experience that you had. We will be in touch with you to redress the issues you’ve raised. If your concern is still unresolved request you to please help us with your order ID so we can trace the problem and help you with a resolution. Waiting for your revert. Regards, Team Pepperfry.