Pepperfry — Order not delivered and not taking refund request

Address:Ghaziabad, Uttar Pradesh, 201010

Have made order of LG Washing Machine fully auto 10.5 kg on 5th Nov 2015.
Order No.[protected] was committed to be delivered by 20th Nov. 2015.
they have provided bluedart tracking id [protected] which is wrong and now bluedart has also denied and tell its wrong tracking id.

Now Pepperfry team is not able to trace and provide product which has to ship from Gurgaon to Ghaziabad.

In this competitive e-commerce world they are taking 5-7 days to get back to the customer.

till now i have not received any satisfied answer and also they are not taking cancellation request.

my money is stuck now. am helpless and being harassed by their customer care team as well.
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