[Resolved] Pepperfry — Order not shipped. | |||
I had ordered two items from pepperfry on 26th & 27th October 2015 for the first time. The order number is[protected] &[protected] & the shipping date of both the orders was 29th October 2015, both are prepaid. When I checked the status of my order on 29th October 2015 from their website, it shows "running late". I contacted the customer service but the answer given was not satisfactory. I don't understand why there is a delay in the shipment of order. Probably now the only thing left with me is to follow up with their customer service department till I receive my order. I am regular shopper from other e-commerce companies like Amazon, Snapdeal but never had such an experience with them, it was really smooth & they deliver on or before time. Didn't expected such thing, totally disappointed with Pepperfry... Was this information helpful? | |||
Nov 24, 2015 Complaint marked as Resolved Complaints about Pepperfry regarding order no 301714162 & 301709871 has been resolved. I received both the products in sound state.
Thanks team Consumer complaints.in Pepperfry customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Status as on 30th October 2015.
Update for 31st October 2015. My order no:[protected] has reached Maharashtra Distribution centre from Gurgaon. I got an sms from Pepperfry about that & verified the same through their website.
The cc department made a call to me this afternoon & enquired whether I received my order. Happy to see Pepperfry is taking care of my complaint... :-).
Will post tomorrow after receiving the actual product.
The cc department made a call to me this afternoon & enquired whether I received my order. Happy to see Pepperfry is taking care of my complaint... :-).
Will post tomorrow after receiving the actual product.
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I got two calls from Pepperfry customer service center today in the afternoon & the cc told me the status of my Order No.[protected], which I had queried yesterday; that it has been shipped from Gurgaon and will reach Mumbai by today evening & I have verified the same from their website. Probably by tomorrow I may receive my order.
I will post further developments related to this order.