Pepperfry — Order shows delivered on the website, but it has not reached us yet. Pathetic ops and service

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Bangalore, Karnataka

Order #[protected] dated 17/July/2015 still undelivered and robotic customer care passes the buck to the courier company. Below is the complaint posted using the Write To Us section on PepperFry.com . Worst e-commerce experience ever in 10+ years. Absolutely PATHETIC. The person interacting with me told me that she was a manager, but if you look at her signature, she is a CS Specialist. A bunch of liars. [protected][protected][protected][protected][protected][protected][protected] Please see the email trail below. I have called 18 times over the last 2 weeks for this. Can someone at Pepperfry act a little responsibly and get my stuff, that I have paid for, to me. In short, Order #[protected] shows Delivered on your site, but it has still not been delivered to me. Your service, support and operations are the worst that I have experienced in my life with e- commerce platforms. I will take this matter online and on social media if this is not resolved immediately. Apparently, I am not the only one who has had this kind o[censored]tterly pathetic experience with Pepperfry. I have added a link below in the mail trail that someone has posted online for the exact same issue. [protected] Forwarded message[protected] From: BXXXX Sxxxxxxxxx Date: Mon, Aug 3, 2015 at 2:08 PM Subject: Re: Regarding your order number - [protected] To: Vxxxxxx Rane /MUM/CSC/CS Vxxxxxx. 48 hours have passed long ago. What am I to expect? I just read a blog post here. http://theyoungbigmouth.com/2012/08/26/pepperfry- wont-deliver-wont-refund-wont-listen-help-me- interneters/ and I am going thru exactly the same experience. It's not me alone. Please let Ambareesh Murthy and Ashish Shah know that negative feedback on social media can really hurt their business real bad. All I want is for my order to be delivered to ME. My patience is at a stretch. Please resolve immediately. B Thumb typed message. Please excuse the brevity. On 1 Aug 2015 14:23, "BXXXX Sxxxxxxxxx " wrote: Hi Vxxxxxx, Do you have an update for me? BXXXX Sxxxxxxxxx Thumb typed message. Please excuse the brevity. On 31 Jul 2015 20:19, "Vxxxxxx Rane /MUM/CSC/CS" wrote: Dear Mr B S, Thank you for your recent contact to the Pepperfry helpline. As per our discussion, I had forwarded an email to the concerned team to request for Proof of Delivery for your order - DecorNation Wall Shelf Single Floating Shelf 24 Inches For Home/Office by DecorNation (Brown). We haven’t received any update containing the Proof of Delivery to get your conformance. Kindly request you to allow us some time to get this resolved. Your reference number for this conversation is 00873606. Quote this for any future communication with us. Please accept our apologies for the inconvenience caused. Thanks and regards, Vxxxxxx Rane (CS Specialist) DISCLAIMER: The contents of this message may be legally privileged and confidential and are for the use of the intended recipient(s) only. It should not be read, copied and used by anyone other than the intended recipient(s). If you have received this message in error, please immediately notify the sender, preserve its confidentiality and delete it. Before opening any attachments please check them for viruses and defects.