[Resolved] Pepperfry — Pathetic delivery and careless customer care | |||
They Never dispatch items on committed date and the customer care will try to teach new mathematics. I ordered 2 items from pepperfry[protected] and[protected], The delivery time was 3-5 days from the day of shipment. Still haven’t received my order, it’s been more than 10 working days. They have a tie up with Safe express to deliver stuff. Safe express has horrible reputation in delivering package on time. Really tired of chasing Pepperfry Customer care and the Courier company Safexpress. Horrible shopping experience ever. Pepperfry Customer care will only listen to your complain but no action. They are arrogant and BIG lier. My kind request to fellow customers “buying items here is not worthy " and you have to spend many bucks for customer care calls, sometimes calling charges will be more than ordered item [ like me]. I strongly suggest it is not at all a best site for online shopping. Was this information helpful? | |||
Complaint marked as Resolved
Pepperfry customer support has been notified about the posted complaint. Verified Support Jan 09, 2015 Pepperfry Customer Care's response Dear Customer,
At Pepperfry we do not intent to disappoint our customers and disappointed to hear about your concern. While our apologies may not lessen the inconvenience caused to you, we sincerely extend the same. We agree that such standards of service are not acceptable and will make sure this doesn't happen to any of our customers henceforth. We will be in touch with you to redress the issues you’ve raised.
Regards,
Team Pepperfry
| |||
1 Comment | |||
Comments
53%
Complaints
1617
Pending
73
Resolved
825
View all 1617 Pepperfry reviews & complaints
+91 22 6157 6157
Office No 301, Kohinoor Complex, Kurla West, Mumbai, Maharashtra, India - 400070
View all Pepperfry contact information
I HAVE BEEN CALLING THEM ALMOST EVRY 2 DAYS, BUT THEY HAVE A DIFFERENT REASON EVRYTIME. WHICH CO TAKES MORE THAN A MONTH TO DELIVER A ORDER?
FALSE COMMITMENTS-FALSE CLAIMS- WORST EXPERIENCE- NO PROPER ASSISTANCE FROM CUSTOMER CARE. MADE A BLUNDER ORDERING FROM PEPPERFRY, WONT REPEAT AGAIN EVER.!<B>strong text</B>