[Resolved] Pepperfry — Product is not the same as indicated, and broken furniture

ecoraj

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500084

I have ordered 2 pieces of furniture and very bad quality and size. I have immediately contacted them with in 30days, then they asked me to send images by emaial. I sent them and did not hear from them. Then again we contacted, they said the images must be sent to a particular email not to peppefry email. By the time i sent it to them, they refused to accept the return becasue 30day time is over.
These people are cheats. I have two pieces of junk furniture of no use but to throw it out. I have lost rsnearly15000/-

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2016

Pepperfry Customer Care's response Dear Sir, we deeply apologize for the unpleasant Experience you had. Request you to please share the Order # to resolve your concern at earliest.

Verified Support

Apr 28, 2016

Pepperfry Customer Care's response Dear Sir, we are very sorry to hear about this experience. Please share the Order # so that we can Quickly look in to this matter & to get it resolved on Priority.

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Comments

Karz21

from Noida, Uttar Pradesh

They don't commit to their delivery dates & gives lame excuses saying the delay is at warehouse dealer / delivery person etc.
They neither care nor follow up to meet the delivery target.
We need to follow up with them contacting through customer care toll free no which is not in use.