[Resolved] Pepperfry — Product No.[protected]

mail2vimalarora

from Kalamb, Maharashtra

Address:	411020
Website:	www.pepperfry.com

I orderded for product "Madison Console Table in Provincial Teak Finish by Woodsworth" on 07-Oct-16, and it was supposed to be delivered by 21-Nov-16.

I got message that it will be delivered by 02-Nov-16 and was not delivered and since waiting for some 20 days when inquired on customer care on 22-Nov-16, they told that product is damaged during shipment and cannot be delivered, so refund will initiate in 48 hours.
However, on following up further for 2 times, they assured of refund initiate but it has not happened till today (28-Nov-16).

This is really horrible experience from pepperfry and will not use their service again. I want resolution on it asap.

Contact - Vimal Arora
Mobile - [protected]

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Feb 8, 2017

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2017

Pepperfry Customer Care's response Hi,

Apologize for the inconvenience caused. The refund is processed and the same will reflect in the same account that you used to make the payment. Please feel free to write back to me for any concern and we would be happy to help you.

Regards,
Pepperfry