[Resolved] Pepperfry — Size issue and deny to return | |||||
Order Number:[protected] I ordered a furniture product wall unit for stand my 42 inch Plasma television on 31st August 2016 . The dimension of this product as mentioned on website is H 56.2 x W 61.6 x D 15.7. I have assumed this would be suitable for my Plasma while ordering. After 30 minutes of order, I called customer care just confirmation about dimensions and ask for 42 inch plasma TV, at this time they didnot not confirm me. After 1-2 days of order, they told me that this product is for up to 32 inch TV only. After many requests and followup, they didnot cancel my order while they already mentioned on website, "We also offer you a 7 days easy return window, In case you are not satisfied with your purchase. So go ahead and buy ith confidence". My complaint is that they didnot the mention the product dimension clearly on website. For this reason, Customer can easily be cheated. Was this information helpful? | |||||
Oct 21, 2016 Complaint marked as Resolved Pepperfry customer support has been notified about the posted complaint. Verified Support Sep 20, 2016 Pepperfry Customer Care's response Hi, As discussed we are working on your concern and would ensure this is resolved on priority. Regards, Pepperfry | |||||
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