[Resolved]  Pepperfry — Size issue and deny to return

Address:Mumbai City, Maharashtra, 400079
Website:www.pepperfry.com

Order Number:[protected]
I ordered a furniture product wall unit for stand my 42 inch Plasma
television on 31st August 2016 . The dimension of this product as
mentioned on website is H 56.2 x W 61.6 x D 15.7.
I have assumed this would be suitable for my Plasma while ordering.
After 30 minutes of order, I called customer care just confirmation
about dimensions and ask for 42 inch plasma TV, at this time
they didnot not confirm me. After 1-2 days of order, they told me
that this product is for up to 32 inch TV only. After many requests
and followup, they didnot cancel my order while they already mentioned
on website, "We also offer you a 7 days easy return window, In case you
are not satisfied with your purchase. So go ahead and buy
ith confidence". My complaint is that they didnot the mention the
product dimension clearly on website.
For this reason, Customer can easily be cheated.
+2 photos
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Oct 21, 2016
Complaint marked as Resolved 
Pepperfry customer support has been notified about the posted complaint.
Sep 10, 2016
Updated by vinayakmint
Order Number:[protected]
I placed an order furniture product wall unit for stand my 42 inch Plasma
television on 31st August 2016 and realized that, the wall unit was short
and wanted to cancel the order and look for the suitable TV wall unit.
But they refused to cancel the order, even while the order was not processed.
They have no ethics and it is said the way they act.

They need to learn, if they need to survive.I will not buy from pepperfry and
will ensure, that i will tell others too and ensure they dont buy from this site.
Verified Support
Sep 20, 2016
Pepperfry Customer Care's response
Hi,

As discussed we are working on your concern and would ensure this is resolved on priority.

Regards,
Pepperfry
Mar 21, 2017
Updated by vinayakmint
Thanks pepperfry. Now, the issue has been resolved
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