[Resolved] Pepperfry — Sofa set i ordered not sent

roseindia1

from Pune, Maharashtra

Address:

Thiruvananthapuram, Kerala

Pepperfry took my money on 7th november now it is december 2 and it has not been shipped according to my pepperfry manager deep punjabi
I was given a false blue dart awb number which i tracked - when it arrived yesterday it was a pink blouse that i did not order not my rs 18000+ sofa set
Deep tells me it will come in 1 week from now but i do not believe him
My order no.[protected] the blue dart tracking no. [protected]
I also ordered a floor mat with the sofa set deep emailed me today that i am not getting the mat and he will refund the money
How can you have someone's money for a month and then tell them you are not getting your mat? In that case what about the sofa set - how am i supposed to believe anything you tell me !!!
Please get your act together and do your job in an honest manner

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Aug 14, 2020

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Dec 08, 2014

Updated by roseindia1 Paid for sofa set on November 7 now December 8 and received nothing from Pepperfry
[protected]@pepperfry has now said they will give me my money back but I only have his word for it - nothing in writing from their accounts department
These people take your money for over a month and invest it to get the interest
There is no place on their site to do reviews to warn other customers of there cheating behaviour
Total lack of concern for the customer who has paid a lot of money for furniture
They should be investigated by Indian Consumer Affairs persons