[Resolved] Pepperfry — Very bad return policy

Girish74

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560061
Website:	PepperFry.com

I ordered a "Seavy Neptune Bf 75 Cm Hood Chimney" from Pepperfry costing Rs.13999/-. They delivered it on time. But the guys who were supposed to install came to my place and said, they cannot install the product. Now, I have only one choice and that is to return it. When I called Pepperfry, they conveniently washed their hands away saying that the product can be returned only if it was damaged. Now, I being honest - I am telling them that the product is useless because of lack of their specifications, Pepperfry is not ready to listen. Don't know how to take this forward. I am absolutely clueless, with a good chimney sitting idle at my place in a perfectly packed (as it was received) condition.

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2016

Pepperfry Customer Care's response Dear Girish, We are sorry to hear about your Experience. Request you to please share the Order # to resolve your concern at earliest.