[Resolved] Pepperfry — Wrong item delivered | |
Dear Pepperfry Team, I would prefer to provide feedback through mail rather than fill up your survey. This will give you a better opportunity to assess your own performance. I have ordered three items so far from you. My comments are as provided below: ORDER #[protected] SKU(s) Item Qty Unit Price Shipped By Total Price HC1118802-P-OD1938 Marvel Easy Grip Reacher - 56 Inches 1 Rs. 185 02 May 2014 Rs. 185 This item was received in good condition and the delivery was on time. Thank you. ORDER #[protected] SKU(s) Item Qty Unit Price Shipped By Total Price BB1007112-P-OD2022 Gesign Grab Bar With Soap Basket GS 1010 1 Rs. 1539 07 April 2014 Rs. 1539 FM1041878-P-OD1330-Walnut Light Cassia Neat Armchair - Walnut Light 1 Rs. 4999 28 April 2014 Rs. 4999 Comments on the chair: It was packed reasonably well. It did not have plastic feet, which are tiny items; being heavy the chair is noisy when moved across the floor. Acceptable. Comments on the Grab bar with soap basket: Prakruti Projects/ Blackberry Overseas will certainly ruin your reputation. They appear to be careless in executing orders. The packing outside reads - Gesign Grab Bar with Soap BasketGS1010. The label on the box inside reads: 1010 Eco Toilet Brush Holder and that is what it contains. As you know we did not order a Toilet Brush Holder. Now how do I get what I ordered??? If I do not get a replacement immediately I will make it my sole objective to give wide publicity to your abysmal performance in the execution of orders which is easy since my wife is a journalist. Please reply IMMEDIATELY as we will leave for a three month stint abroad on the 20th of May, 2014. If required I can provide an alternate address for delivery. Christopher Titus Was this information helpful? | |
Complaint marked as Resolved
Pepperfry customer support has been notified about the posted complaint. Verified Support Jan 09, 2015 Pepperfry Customer Care's response Dear Customer,
Apologies for the unsatisfactory experience that you had with us.We take this strong feedback and ensure this doesn't happen to any of our customers henceforth. We hope our team would have ended up resolving the concern though.
Should you still feel the concern is unresolved, please drop us a note and we'll get things fixed.
Regards,
Team Pepperfry.
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