[Resolved] Pepperfry — Wrong product delivered and no response from pepperfry even after 5 days o[censored]ploading image and request.

Anshul Gulati

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.pepperfry.com

Pepperfry is the worst e commerce site I have observed till date. I ordered a Samsung fully automatic washing machine with capacity 6.5 kg but they delivered with 6.2 kg capacity. Same day I got product delivered and I raised the complaint with product image. From that day 5 days have been passed and I have not received any call from them and when ever I call then they just tell me some internal department who is taking care of that. As a customer I am least concerned about who xyz is taking care internally, what I am concerned is about solution to my complaint which they are unable to provide. PLS DO NOT BUY ANY PRODUCT FROM THESE WEBSITES AS THEY FOOL CUSTOMERS.

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Nov 27, 2015

Complaint marked as Resolved

Pepperfry executive called me and gave me two options either to refund full amount and return the product or refund of extra amount charged for 6.5 kg capacity washing machine.

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2015

Pepperfry Customer Care's response Hello Mr Gulati, We sincerely apologize for the delay in revert. We hope the conversation was helpful.Please refer your e-mail for further correspondence . Regards Team Pepperfry