Pepperfry — Wrong product delivered

Address:	Pune, Maharashtra
Website:	Pepperfry

I placed an order for a table lamp with lamp shade at Pepperfry on the 10th of September, the order number being[protected]. The cost of the same was 900re. I received a parcel on the 15th September from Pepperfry, but the item that was handed to me was completely different. I called them right away and was assured that it was a human error and they would get back to me soon. When I did not hear from them, I marked them a mail stating that a wrong product has been delivered, and to look into the matter. There was no response from the customer care. I personally called each day to track the status of my order, and each day I am told that the escalation team shall call me. I have still not heard from them. All I requested them was to replace my product. Most irresponsible and unprofessional attitude of the company.