[Resolved] Pepperfry.com — Item not delivered

lalitpandit

from Gurgaon, Haryana

Address:

Ludhiana, Punjab

I ordered 2 LED thread Bulbs from PEPPERFRY.COM, order number =[protected] on 8th October 2014. But till date I had not received the item. on calling the customer support they are unable to fulfill my request. The courier via which they sent my ordered item as per them is- [protected](shree tirupati couriers). On tracking this AWB number from their website, the AWB number provided doesn't exists. I contacted the customer care service of PEPPERFRY.com they registered my complaint with the Complaint number=00629064 regards Lalit Pandit

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Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2015

Pepperfry Customer Care's response Dear Customer, At Pepperfry we do not intent to disappoint our customers and disappointed to hear about your concern. While our apologies may not lessen the inconvenience caused to you, we sincerely extend the same. We agree that such standards of service are not acceptable and will take care that such lapses do not recur. We will be in touch with you to redress the issues you’ve raised. Regards, Team Pepperfry.